Summary
Performs work under minimal supervision. Manages the order entry process from inception to invoicing. Responsible for the coordination, accuracy, timeliness, and approvals for entering customer orders into order processing system. Works cross functionally with other departments as needed to ensure customer expectations are met. Acts as the liaison between sales, customer, and Operations to ensure proper and timely communication. May facilitate quotes.
Essential Functions
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
* Establishes relationships with customers; works with customers to understand their needs, available to visit customer sites, and facilitates the communication flow with other internal departments.
* Prepares accurate, timely, and detailed estimates for jobs and rework charges on those jobs, and communicate prices to Customer and Sales.
* Participates in the development of customer rates, project budgets and timelines and ensures completion of initiatives within agreed upon budgets and timeframes.
* Ensures customer satisfaction by monitoring product delivery, accurate invoicing, and timely resolution of issues.
* Oversees accurate customer systems set-up.
* Creates and tracks multiple revisions of quotations process and ensures all details are addressed, requested and organized accordingly.
* Understands, documents and communicates customer requirements and specifications including quantity, quality, schedule and delivery and any other items of importance to the customer.
* Responsible for accurate collection of data required to facilitate customer orders and supports in communicating updates to customer orders as needed.
* Reviews all cost associated with suppliers &/or customer orders, identifies any discrepancies or errors and works to resolve. Partners with the appropriate department to issue the final invoice for customer.
* Maintains sample inventory, pulls samples, and mails/delivers to customers as requested.
* Manages communication with Sales and operations to ensure all parties are up to date with status of orders and/or project status.
* Communicates daily with internal and external customers to coordinate delivery of customer needs and acts as a liaison with other departments.
* Serves as the primary point of contact with customers and provides professional, efficient and effective customer interactions (email, incoming and outgoing phone calls, follow-up communications, responding to requests for information, etc.).
* Responsible for developing, managing and disseminating reports and metrics to customers and suppliers as needed.
* Processes orders utilizing SAP and other internal systems.
* Participates in and helps facilitate press checks with customers in order to meet customer expectations.
* Ensures all requested ship dates and service delivery requirements are met.
* Communicates manufacturing and scheduling limitations to Sales and customers.
* Follows through on internal and external customer issues to ensure 100% customer satisfaction.
* Deals with difficult customer situations and complaints successfully and in a timely manner.
* Works cross-functionally to coordinate new product concepts and participates in feasibility meetings to help facilitate idea development and screening throughput.
* Motivates team members to achieve results.
* Provides project performance feedback to Project Managers and team members.
* Transmits proofs to customer after production department approval, and manages the timely return of same proofs.
* Schedule jobs to ensure on-time deliveries and maximum production efficiencies and analyze issues related to missed production schedules.
* Maintains satisfactory attendance, to include timeliness.
* Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
* Bachelor's degree plus 4 years customer service, account management, logistics, sales &/or operations experience reflecting increasing levels of responsibility; OR Bachelor's degree plus 3 years G3 customer service, account management, logistics, sales &/or operations experience reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency and 8 years of customer service, account management, logistics, sales &/or operations experience reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency and 7 years of G3 customer service, account management, logistics, sales &/or operations experience reflecting increasing levels of responsibility.
* Candidates for this position must have a valid driver's license and a safe driving record. Required to obtain a California driver's license or appropriate state driver's license within 30 days of hire.
* Skilled in Microsoft Office Software.
* Strong oral and written communication skills.
* Experience maintaining professional and cooperative relationships with internal and external customers.
* Experience performing under heavy demands with low error ratio.
* Experience performing detail oriented tasks; recognizing and correcting discrepancies.
Preferred Qualifications
* Bachelor's degree plus 5 years of account management and customer service experience reflecting increasing levels of responsibility.
* Prior work experience in a manufacturing environment.
* Prior account management experience.
* Experience using systems such as SAP, Radius, etc.
* Bilingual (conversational and in writing) in French, Italian or Spanish.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, feel, talk and hear.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to quiet.
Compensation
- Hiring Hourly Rate: $37.07- $46.35.
- Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.
Perks & Benefits
- This position includes a competitive benefits package.
- Please clickhereto view our full list of benefits.
G3 Enterprises
$37.07- $46.35.
Nov 19, 2024