Customer Service Representative II

Department:PLANNING AND DEVELOPMENT DEPARTMENT Organizational Unit:Building Code Compliance (50000061)

Position Type:Permanent Full Time/Part Time:Full Time

Open Until Filled.

$17.73 hourly. Actual salary negotiable based on experience and qualifications. Government Center/Viera. Work schedule is Monday through Friday 8:00 a.m. to 5:00 p.m.Performs experienced technical work providing customer service by assisting the general public in completing the planning and development process relating to building permits.

REQUIREMENTS:High school diploma or its equivalentPLUSthree (3) years of direct customer service experiencePLUSmust successfully complete, within twelve (12) months of employment, all of the classes for any one (1) phase of the Brevard County Employee Development Program and receive a passing score on the phase examination;ORone (1) year as a Brevard County Customer Service Representative IPLUSsuccessful completion of all of the classes for any one (1) phase of the Employee Development Program and receive a passing score on the phase examinationPLUSa current performance evaluation score of 4.0 or higher, with no performance evaluation factors with a rating of a 1 or 2. Additional qualifying education and/or experience may be substituted on a year for year basis. Experience in a construction environment, building department, or permitting and development is preferred. Successful completion of college coursework in a construction field is preferred.SPECIAL REQUIREMENTS:Must possess, or obtain within six (6) months of employment, an active Florida Notary Public certification and maintain said certification during the term of employment. In the event of a hurricane, major storm, natural or man-made disaster that may threaten the area, the employee will be required to perform emergency duties as directed.

PHYSICAL REQUIREMENTS CHECKLIST

(With or without reasonable accommodations)

PHYSICAL ACTIVITIES / TRAITS

1. The employee must be able to:
   
   
   
   • LIFT:20 lbs.
   • CARRY:20 lbs.
   • PUSH:20 lbs.
   • PULL:20 lbs.
   
   
   
   
2. In an eight hour day, the employee may have to:
   
   
   
   • STAND:1 - 3 hours
   • WALK:1 - 3 hours
   • SIT:5 - 8 hours
   • DRIVE:None
   
   
   
   
3. The employee must repetitively perform:
   
   
   
   • Fine manipulation (ex. writing, wiring); Pulling; Pushing; Simple grasping (ex. pen, screwdriver)
   
   
   
   
4. The employee must be able to:
   
   
   
   • Reach; Balance; Bend; Kneel
   
   
   
   
5. The employee must have:
   
   
   
   • Good speech; Color Perception; Good distant vision; Good hearing; Good near vision; Use of both eyes
   
   
   
   
6. Other necessary physical activities/traits
   
   
   
   • N/A
   
   
   
   

WORKING CONDITIONS

1. Working conditionsthat will apply to the employee:
   
   
   
   • Works Closely with Others; Work alone; Work inside
   
   
   
   
2. Other working conditions:
   
   
   
   • N/A