Inpatient Program Manager

Inpatient and Clinical Services is the department responsible for the overall operations at Brigham and Women's Hospital (BWH) and Brigham and Women's Faulkner Hospital (BWFH). Working with all clinical and non-clinical leaders, the Program Manager of Inpatient and Clinical Services is responsible for supporting the global day-to-day operations and projects of the inpatient areas which can vary in size, function and scope. This includes helping to coordinate operational issues with the Ancillary and Support Services through inpatient services as well as managing the day-to-day operations of the hospital departure lounge. This position reports to the Executive Director of Inpatient and Clinical Services for BWH and BWFH and has a matrix reporting at BWH to the Senior Medical Director of Clinical Operations and the Assistant Chief Nursing Officer.

Responsibilities:

• Oversees, manages and coordinates the variety of facility and operational projects as well as new construction. Works closely with all clinical and non-clinical members of the healthcare team to ensure that needs are anticipated and accommodated within the constraints of the budgets and time.
• Working with the Inpatient Operations Triad (administrator, nurse and physician leaders), implements the short and long-term strategic plans for Inpatient Services. Ensures alignment and execution of departmental and hospital strategic goals for Inpatient services.
• Creates evaluation mechanisms to track ongoing effectiveness of operations and implemented projects and provides feedback to the Inpatient Operations triad on successes and opportunities.
• Rounds throughout the clinical areas with the leadership to identify needs of the area and develop and implement a plan to resolve.
• Develops, monitors and tracks expenses to the Inpatient Services budget.
• Participates on hospital-wide committees and initiatives as needed to support role requirements, including operational and quality and safety.
• Provides ongoing operational support for Inpatient Operations/Patent Care Services.
• Provides management oversight to the Departure Lounge.
• Provides support for Inpatient Operations at BWFH as needed including activation of new inpatient beds and operational workflows.
• Supports the Executive Director of Inpatient and Clinical Services with his/her operational responsibilities as needed.

• Bachelor degree required, master's degree preferred
• 5-7 years of progressive experience in healthcare preferred.
• 1-2 years of management experience preferred.
• Hospital operations and fiscal management experience preferred.
• Demonstrated experience and exceptional judgement in interacting with clinical leaders and senior management on sensitive politically and confidential issues.

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.