Customer Relations Coordinator

Description

MaineHealth Corporate

Clerical/Administrative Support
Req #: 8675

Summary

Summary:
The Customer Relations Coordinator - SBO role is responsible for the management of quality of care issues, risk management accounts, privacy issues and patients' disputes. This position will manage the day to day activities of these accounts ensuring timely follow-up.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School Diploma or GED preferred. 2. License/Certifications: N/A 3. Experience: Five years of experience in a related healthcare Patient Account field required. 4. Additional Skills/Requirements Required: N/A 5. Additional Skills/Requirements Preferred: Proven Proficiency in working a minimum of 7 functions (Billing and Validation and Collections) for multiple payer types/teams (Commercial, Medicare, and Medicaid) on the HB side (functions may include cash posting or refund processing). On the PB side must be a proficient proven trainer in at least 2 specialties of (physician billing, follow up or validation.)