Bilingual Call Center Representative

• Handle a high volume of inbound calls efficiently and professionally.
• Follow communication scripts for various topics and scenarios.
• Identify customer needs, clarify information, research issues, and offer appropriate solutions.
• Build strong, sustainable customer relationships by going the extra mile.
• Maintain clear and accurate records of all customer interactions in the call center database.
• Participate in ongoing educational seminars to improve skills and performance.
• Meet and exceed personal and team performance goals, both qualitative and quantitative.

• Previous experience in a customer support role.
• Proven track record of exceeding performance targets.
• Strong verbal communication skills and active listening abilities.
• Ability to adapt to different customer personalities and maintain a customer-first mindset.
• Excellent multitasking, time management, and organizational skills.

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Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.