Hospital Services Representative

In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode Blood Center is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Rhode Island community's health care system. As of December 2018, the Rhode Island Blood Center employs approximately 320 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community. We seek individuals who are caring and compassionate, who take pride in their work, and are looking for a rewarding experience. At the Rhode Island Blood Center, you not only have a job but also the opportunity to make a difference.

For more information about a career with us, please watch the video below:

"Career in Blood" video

The Hospital Services Representative position is responsible for receiving, selecting, packaging, and arranging delivery of blood components.

Maintains a high level of customer service, ensuring that every effort is made to meet the needs of both internal and external customers, including friendliness, understanding and empathy, fairness, providing options and alternatives, and sharing information.
• Accurately receive, record, and verify customer orders; when possible, suggest customers substitute short-dated components.
• Accurately receive, fill, and pack orders.
• Adhere to established procedures for accurately processing component returns.
• Maintain proper inventory control methods following current Standard Operating Procedures (SOP).
• Updates each component product into systems during delivery returns.
• Organizes blood products by expiration dates, and follows SOP to discard expired product
• Maintains set ranges for outdated RBCs/Apheresis components and contract/Adhoc units.
• Report questionable blood products or anomalies to a laboratory supervisor or designee.
• Contact hospitals and other centers to maximize utilization of available inventory.
• Appropriately responds to all alarms.
• Perform irradiate blood components.
• Manage nonconforming product/unsuitable product for example, recalls, quarantine, unsuitable returns, according to applicable procedures.
• Pack research customer orders as required.
• Recovered plasma processing, packing, and shipment.
• Coordinate hospital sample retrieval as needed across all shifts.
• Accept, select, pack, and ship units for antigen negative orders in the absence of IRL staff.
• Answer phones and accept customer orders, make adjustments, and notify customers of any changes.
• Coordinate shipments and product receipt via Fed-Ex and other freight transport.
• Receive samples and deliveries for other departments as applicable via external entryway.

• Makes recommendations to improve business unit practives and processes
• Any related duties as assigned
• Rotate shifts, weekends, and holidays as scheudled
• Prepare various reports
• Attends conferences, seminars, and training as required

Educational Requirements:

High School diploma or equivalent (GED)

Experience/Qualifications:

Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

Preferred Qualifications:

Experienced quality management, inventory management, customer service.

This is a 3rd shift position with a work schedule of 9:00pm-7:00am, Saturday - Tuesday. The proposed hourly wage for this position is $19.00/hour.