Graduate Residency Advisor

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What We Offer:

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

What You Will Do:

The Graduate Residency Advisor guides students in the National College of Education residency and alternate pathway programs. This person will advise on academic programs, curriculum, college and university academic policies and procedures. The coordinator works directly with graduate students in a variety of disciplines to foster their academic success. The advisor will be the student's single point of contact on all matters from enrollment to graduation and will work closely with the Director of Residency and Alternative Pathway Programs as well as the Academic Advising Department to track student progress. The advisor will assist students individually and in groups via the phone, appointments, or off-site meetings. The Graduate Residency Advisor is under the supervision of the Assistant Director of Academic Advising and is a member of the Provost division, working closely with faculty and with staff from other student service units as Student Finance, Admissions and Registrar, serving as the student's primary point of contact for questions and assistance.

Provide single point of contact advising service to an assigned group of students from admission through graduation to retain students.
• Effectively communicate the curriculum and graduation requirements for program, college and university academic policies and procedures.
• Work closely with academic program faculty and participate in department meetings as needed.
• Maintain accurate and timely student records.
• Provide student with general information on the university that students need to be successful.
• All other duties as assigned.

• Bachelor's degree required.
• Excellent written and oral communication skills are essential.
• 2-3 years of experience in academic advising or related fields.
• Team Orientation: Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.
• Problem Solving: Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
• Customer Focus: Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.