Service Concierge

RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY

Renewal by Andersen is looking to add a Service Concierge to our team in Fort Myers, FL! The Concierge will focus on providing customer service for delivery partners and customers.

RESPONSIBILITIES:

• Performs data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations
• Answers phone calls, determines nature of business, and directs individuals to appropriate resource
• Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems
• Searches records and files for specific data
• Post entries in books of account, ledgers or other record keeping logs
• Performs routine typing or word processing of materials, including lists, envelopes and form letters
• Coordinates mailing, copying and other administrative projects
• Maintains stock levels of supplies & brochures
• Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application
• Serve as a department project team member and may perform routine special orders/requests
• Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs

QUALIFICATIONS:

• High School diploma or equivalent
• Minimum of 1-year customer service experience
• Basic word processing and spreadsheet skills
• Ability to develop and establish good interpersonal relationships
• Demonstrates ability to work and contribute in a team environment
• Good phone etiquette and verbal/writing skills
• Customer orientation
• Flexibility & positive outlook
• Listening skills
• Detail orientation

CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. There is great respect for life outside of work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:

Benefits include, and are not limited to:
Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
Professional development and tuition reimbursement opportunities
Charity contributions
Nationwide career opportunities

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

At this time, we are not sponsoring work authorization for this position. Should you independently secure work authorization, please consider reapplying to this position.