Telephone Ops Engineer II

This posting has been extended beyond the initial anticipated closing date.

This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.

JOB SCOPE

Under limited supervision, responsible for managing the voice core devices deployed by the company. Specifically responsible for performing or providing support for the following functional areas Operations, Administration, Maintenance, and Provisioning. Voice core devices may communicate using traditional Time Division Multiplexed (TDM) circuits or IP packets in a Voice over IP (VoIP) environment. Voice core elements include but are not limited to Ribbon/Sonus Tandem, Nokia IMS, Nokia NTAS, Microsoft/Broadsoft Broadworks, Metaswitch, Mavenir Voicemail, Oracle CCS, and Dialogic Media Server.

Shift: Sunday - Wednesday; 12 noon - 11 p.m.

DUTIES AND RESPONSIBILITIES

• Follows established guidelines for telephone network daily health check procedures and call out protocols during outage situations.
• Assists with detailed RCA documentation as a post mortem for critical outages.
• Configures and troubleshoots SS7, ISUP, and SIP with limited assistance and guides TOE I with execution.
• Performs installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team.
• Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.
• Creates mops and plan changes in advance with limited assistance.
• Assumes key role in trouble shooting efforts during major outages and provides guidance to TOE I.
• Assumes key role in all Residential and Business telephony issues.
• Documents switch and telephone network architecture.
• Assists other TOE in documenting switch and telephone network architecture.
• Demonstrates IP knowledge, L2, L3, TCP, UDP, SIP, and telephony equivalents, ability to troubleshoot IP connectivity issues.
• Supports all core telephony equipment including hardware and software upgrades, maintenances and expansions.
• Guides TOE I in implementation.
• Participates in activities related to core telephony equipment changes and expansions.
• Assists in the development of on-going reporting.
• Performs other duties as requested by supervisor.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Engineering or related field or equivalent work experience
• Minimum three (3) years of Wireline, Wireless, or Broadband telephony switch installation or administration experience
• Minimum three (3) years of Database management and network configuration work experience
• Minimum three (3) years of Telephone Industry Experience
• CCNA/CCIE, or other industry certifications

REQURED JOB QUALIFCATIONS

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  
• Intermediate ability to troubleshoot during outage situations
  
• Intermediate knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)
  
• Ability to effectively work with provider vendors.
  
• Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects.
  
• Ability to use personal computer and software applications
  

PREFERRED QUALIFICATIONS

• Knowledge of company products and services
• Firm grasp of common word processing, spreadsheet, Presentation, Design software and concepts.
• Firm grasp of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)
• SIP Certification

WORKING CONDITIONS

• Shift: Sunday - Wednesday; 12 noon - 11 p.m.
• Office Environment
• Network Lab environment
• 24X7 Network Operations environment
• Field Operations environment