Student Services Specialist Sr
 Maricopa Community College district | |
long term disability, tuition reimbursement
| |
 United States, Arizona, Phoenix | |
 Nov 13, 2024 | |
|
Student Services Specialist Sr Job ID: 320803 Location: Paradise Valley Community Coll Full/Part Time: Regular/Temporary: Regular Hourly Rate $20.23-$26.30 Grade 111 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa
Campus Statement Paradise Valley Community College (PVCC) is a Learning Centered College that supports a diverse and inclusive environment where mutual respect, equity and understanding and incorporating views from dissimilar frames of reference are encouraged and valued. Please review PVCC's track record and join us on our continued path of student success. PVCC's Commitment to Diversity, Equity and Inclusion: As a college we embrace equity, engagement, inclusion and innovation. We seek to continuously improve our campus through diverse identities, expertise and perspectives. We are committed to creating engaging relationships that inspire and support all learners to increase their capacity for personal growth and positive social change. PVCC provides access to these opportunities in a welcoming, inclusive, and supportive environment for all our students, employees, and community members. Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options:
Job Summary Paradise Valley Community College is hiring a Student Services Specialist (Success Coach) to work under the Learning College philosophy (https://www.paradisevalley.edu/community/learning-centered-college), where learning happens anytime, anyway, any place. The successful candidate will be responsible for collaboratively onboarding new and undecided students. This position will work with recruitment, advising, the one-stop center, student life, college navigators, and peer leaders to smoothly welcome students to support their academic and career goals with a smooth first-year experience at PVCC. Specifically, assisting with recruitment events and developing online tools, messages, and activities to support first-year student success. Throughout the year, advising students on goal setting, occupational degrees, certificate options, transfer pathways, course selection, testing (placement and programmatic), registration, academic progress, and satisfactory progress toward certificate/degree completion. ... Student Service Specialist Senior (Success Coach) coordinates, administers and implements student academic advisement programs by providing operational planning, program management, and evaluation, direct student service delivery, as well as problem-resolution, and technical assistance. Applicants are required to submit a cover letter AND resume showing how the applicant meets the minimum and desired qualifications. Essential Functions 50%-Designs and implements onboarding messaging, virtual onboarding, and in-person events to support students' first-year experience. Provides & updates materials related to FYE course content, FOI options, career exploration tools, student resources, and degree & certificate information. Advises exploring students 1:1 and/or in groups and by various modalities including but not limited to in-person and virtually (video, email, chat, and phone). Assists students with career and major exploration, develops comprehensive multi-semester academic plans, monitors student progress & milestones, and timely completion and transfer. Maintains, tracks, and reports data on assigned caseloads and as assigned by the department supervisor. Monitors enrollment, academic progress, retention, and completion of assigned students. Works as the primary advising contact for new and incoming students and provides regular communication through enrollment nudges and just-in-time student success support. 25% - Handles more complex student concerns and responds to escalated student/parent complaints, as assigned. Responsible for advanced advising functions and processing, including program plan changes, unofficial transcript evaluations, reviewing and applying academic policies as they relate to graduation eligibility, and reviewing & processing graduation documents. Evaluate and process joint advisement and financial aid documents and data by applicable federal regulations and compliance. May advise specialty programs requiring specific program admissions criteria and designs and deliver related orientations, information sessions, and/or group presentations. Utilizes, maintains, and updates student databases and records systems and performs more complex SIS functions. Documents advising sessions and student correspondence through Advising Notes are in the student record database. Follows Academic Advisement department practices and templates. May consult with FOI Analyst, faculty, and/or other departments to resolve or respond to student barriers. 10% Identifies support resources for students and makes appropriate referrals. Actively collaborates with the CARE team and Student Life regarding awareness campaigns and events regarding these resources to students. Provides work direction and coaching to peer leaders. Actively collaborates with recruitment, advising, one-stop, student life, and CARE teams. Acts as a department liaison or representative on college and district committees and special events and works with external partners as assigned. 10% Overseeing the navigators. Navigators connect with students via the Puma Pre-Advising, the enrollment Dashboard, via phone, email, or walk-ins. Additionally, Navigators are the initial point of contact for all students and will triage and provide a warm transfer to the department or area the student needs to connect with. Navigators play a crucial role, acting as liaisons for all students, guiding them through the intricacies of PVCC and Maricopa processes, regardless of their interests. Navigators stay with the student through their first semester (to be expanded to the first year once the program entirely runs). Once students complete their first semester, they are handed over to their FOI Analyst. 5% Duties as assigned Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Bachelor's degree or higher from a regionally accredited institution 2. One (1) or more years of experience providing academic advisement at a college 3. Experience with first-year experience programs and/or orientation in a college setting 4. Knowledge of assessment and evaluation tools 5. One (1) or more years of experience with collaborative projects 6. Experience leading and managing projects, workflow, and training student staff 7. Knowledge of student case management needs and proficiency in using software such as Microsoft Office Suite and Google Suite, Peoplesoft, SIS Special Working Conditions May require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd * Travel to campus during interview/selection process will be at candidate's own expense * MCCCD does not sponsor individuals for any type of work visas * Will be required to travel or be assigned to all MCCCD locations * May require travel or work at the Black Mountain campus * May require numerous evenings or weekends * May require prolonged periods of standing, sitting and viewing a computer screen * May be required to lift or carry up to #25 lbs. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled First Review: Wednesday, November 27, 2024 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320803&PostingSeq=1 jeid-bd5020df3ed4744bac3994006c1b981b | |