Manager of Executive Deskside Support

Penn State's Information Technology (IT) Executive Support Team (EST) is seeking an experienced and highly organized IT Support Manager to join the team. The Executive Support Team deliversconcierge support to business-critical roles at the executive level, ensuring seamless technology integration in a fast-paced, high-pressure environment. This role requires exceptional technical expertise, strategic problem-solving, and the ability to manage multiple priorities with precision and professionalism.

The IT Support Manager will provide IT support to university leadership, including the Board of Trustees, University President, Provost, Senior Vice President for Finance and Business, and other senior executives. This dynamic role requires a professional presence, exceptional technical support skills, and the ability to provide personalized, concierge-level IT service that meets the demanding schedules of university leadership.

The primary location for the role is State College PA, at the University Park campus and will require regular weekly work on campus.Occasional travel to the Commonwealth Campuses and travel to support executive needs will be required.

• Provide 24/7 IT support to executives, including managing devices, software, email, Teams, and communication tools.

• Build strong, trust-based relationships with executives, offering proactive technology solutions and promptly troubleshooting and resolving tech issues to ensure reliable, efficient service and enhanced performance.

• Offer training on key business applications (e.g., Office 365) in both small and large settings.

• Bridge the gap between technology and business processes, applying strategic thinking to address complex challenges.

Team Leadership & Management

• Lead and manage the support team, ensuring effective technology service, exceptional customer support, and alignment with diversity, safety, and environmental standards.

• Encourage independent research to improve business practices and enhance service delivery.

Board of Trustees & Meeting IT Support

• Provide IT Manager oversight to the EST team while providing continuous consulting support for Board of Trustee and other relevant university groups.

• Assist with meeting preparation, technology setup (computers, microphones, projectors, Zoom), troubleshooting, and provide ongoing support during both virtual and in-person meetings and off-schedule events to ensure smooth execution.

Qualifications

• Associate's degree or higher plus eight years of related experience including 3+ years of supervisory experience, or an equivalent combination of education and experience.

• Proven experience in IT management and support. Strong background in training and teaching in both small and large group settings.

• Proficiency in Office 365 technologies and other business-related platforms.

• Ability to work effectively in a team setting and build strong interpersonal relationships.

• Experience supporting both Windows and Mac operating systems, as well as various devices such as tablets and smartphones.

EST extends above and beyond typical IT support, establishing a customer relationship built on trust, competence, business understanding, training, and immediate attention to IT needs. We are committed to bridging the gap between technology and business processes to increase performance and efficiencies.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.