Functional Technology Platform Consultant

WHO WE ARE

At Hallmark our Information Technology (IT) division is vital to helping Hallmark win in the marketplace. We play a leadership role in identifying, developing, and managing technology and process solutions; we pro-actively partner with business areas to develop new capabilities, build reliable solutions, and efficiently manage the corporation's investment in technology and end-to-end processes. The Global team in Hallmark Technology supports our core Global Greetings business with Technology solutions to drive efficiency and ease of use for our business partners. This organization is responsible for identifying and delivering technology strategies and solutions that advance consumer and retail priorities for Hallmark Gold Crown, Hallmark Digital, and Supply Chain. We are a fast paced, agile team with a great team culture! We play a key role in managing an effective relationship between IT and our Global Greeting business partners, as well as helping advance the development and implementation of a multi-year technology roadmap.

WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE

The Functional Technology Platform Consultant role bridges the gap between technology and business processes to ensure our major technology platforms are fully leveraged to operate effectively and efficiently to meet the needs of our stakeholders. Extensive technical expertise and functional knowledge is used to architect solutions that solve highly complex business challenges. This role defines solutions required to optimize end-to-end business outcomes within and across the technology ecosystem. In this position, you will own the functional designs, and configurations for Hallmark's Produce and Procure or Order To Cash processes along with integrations to other system processes. You will work closely with business partners across the company, as well as product and engineering teams across IT, to enhance and optimize Hallmark's supply chain.

Major Responsibilities Include:

• Requirements Gathering: Collaborate with cross-functional stakeholders, product management and software engineers at various levels to understand business priorities and strategies and document functional and technical requirements.
• Technical Specifications: Translate business requirements into detailed functional and technical specifications for engineering teams.
• Platform Management: Oversee the implementation, configuration, and optimization of technology platforms. Collaborate with vendor partners to deliver technology solutions that align with Hallmark's business goals and strategies.
• Testing and Validation: Develop and execute test plans to ensure solutions meet business requirements and are functioning as intended.
• Continuous Improvement: Monitor system performance and gather user feedback to identify opportunities for enhancements and optimizations. Research issues, develop recommendations and actively participate on product teams to develop solutions to business problems related to a broad range of business and product issues. Understands and interprets key strategic issues to develop recommendations.
• Industry Knowledge: Stay updated on industry trends and best practices related to relevant technology platforms, identifying and leading improvements wherever possible.

Candidates must have strong communication and facilitation skills, with a proven record of leading complex end-to-end projects with multiple business partners, and the ability to present solution designs and opportunities with individuals at higher levels in the organization. They must exhibit corporate & interpersonal savvy and confidence working on technical projects under tight budgets and timelines.

BASIC QUALIFICATIONS

• Bachelor's degree or 4 years of professional work experience
• At least 6 years of hands-on functional technology experience in SAP Supply Chain processes
• Experience translating complex business challenges into fully architected technology solutions that may span multiple, major platforms
• Experience collaborating effectively across teams and multiple levels of IT and business executive management

PREFERRED QUALIFICATIONS

• Bachelor's degree in technology, engineering, business or other related degree or equivalent work experience
• Excellent problem-solving skills and the ability to think critically
• Strong communication and interpersonal skills
• 6+ years of experience with SAP processes including Materials To Inventory, Produce To Procure, Supply Chain Management, Ariba, Master Data Management, Digital Manufacturing and Order To Cash, Vistex, Vertex, Pricing and Finance
• Achieved SAP related certifications
• Experience operating in an agile product development environment and use of common industry tools (JIRA, ADO, etc.)
• Deep understanding of data relationships and database table structures to enable System-to-System performance and accuracy
• Thorough understanding of application testing, debugging and analysis of issues
• Strong technical acumen and familiarity with software development processes, programming languages, data analytics, or other technical domains relevant to SAP are highly desirable
• Proven background in collaboration and creative problem solving to deliver upon business objectives
• Exceptional leadership abilities, effective communication, and the capacity to influence and align stakeholders are crucial for success
• Ability to analyze code (not a developer role) when troubleshooting, giving the candidate an advantage when working directly with Developers
• Experience on multiple end-to-end ERP implementations of SAP S/4HANA
• Ability to manage competing priorities and a high volume of initiatives at one time
• Curious and self-starter
• Customer focused mentality

ADDITIONAL DETAILS

• This is a progressive role that will be filled at the level based on the skills and experience of the selected candidate.
• Two openings; one role will focus on Produce and Procure, the other will be focused on Order to Cash

Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields.Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.