Customer Solutions Architect, Supply Chain
 Microsoft | |
remote work
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 United States, Texas, San Antonio | |
 Nov 22, 2024 | |
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OverviewMicrosoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for someone to help build the network that powers the world's largest online services. The Cloud Infrastructure Acquisition team (CIA CoE) is responsible for enabling and optimizing the foundation that supports infrastructure delivery for Land, Energy, Networking, and Datacenter Planning through efficient processes, data driven decision making, innovation, and automated and integrated tool sets. As a Customer Solutions Architect, you will design and develop enterprise-level architecture that enables comprehensive and cohesive business strategy, anchored in value delivery and realization. This includes evaluating the overall maturity level of the organization across processes, people, and technology to create a clear picture of where investments are needed to address capability gaps and unlock full potential. This position ensures a repeatable and efficient approach to evaluating both operating and business models to support organizational change efforts, specifically focused on transformation. The Business Architecture function will be responsible for translating our OKRs (Objectives and Key Results) and business initiatives into a refined strategic Business Value Roadmap with functional definition and clarity, while championing business case development for funding and approvals. A successful candidate will bring a quality and scalability mindset, while cultivating a customer-focused, innovative, and collaborative team culture. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location. This role is eligible for hybrid or remote work, up to 50%.
ResponsibilitiesDevelops an enterprise outline of core and supporting business processes, including holistic details across people, resources, technology, and data.Adapts and implements industry-standard Maturity Model assessments to evaluate organizational and functional operations, leading gap identification and opportunity evaluation as key inputs to the overarching business value roadmap.Defines Business Architecture efforts across the organization through a principles-based approach to guiding customer satisfaction, competitive marketplace positioning, supplier management, scalable operations, and a unified work environment.Builds Capability Sets required to achieve the North Star Vision and sequence them for an Architecture Roadmap.Works with Capability PMs to ensure the Proposed Architecture is understood and executed successfully.Ensures all proposed and approved programs align with and contribute to the defined business architecture.Leads envision efforts for mid- and long-term strategies across business segments, providing clarity and organization for the future state that the business architecture must support.Engages strategically with functional leaders as a trusted advisor to transform and scale business operations, consulted on all major processes, technology, or data change projects.Collaborates with key stakeholder groups to articulate strategy and initiative deliverables to capabilities, process, BI, and development teams, ensuring well-socialized change programs, high user adoption, and business value realization.Champions operational excellence by establishing Business Value Delivery metrics that are meaningful and action-oriented, ensuring progress towards overall goals and establishing processes for regular assessment and continuous improvements. | |