Senior Client Success Manager - Data & Insights Solutions

Remote

10-25%

• Serve as a strategic partner to our clients, delivering proactive guidance that maximizes their investment in Tyler products. Focus on driving measurable outcomes and ensuring clients achieve their organizational goals through targeted success plans and continuous engagement.
• Become a subject matter expert on Tyler Data & Insights Enterprise Data Platform and solution application(s), including the key features of each platform and how they can be best used to derive intended outcomes.
• Grow new and existing relationships within client accounts to improve the depth of platform adoption across their organization and identify new uses for the Data & Insights solution.
• Manage the full renewal lifecycle, including early initiation, quoting, upsell identification, contract consolidation, and account closeout.
• Deliver high client satisfaction by setting appropriate expectations with clients and internal Tyler stakeholders with the goal of aligning those business investments with the client's objectives, even if that results in a non-Tyler solution.
• Conduct Total Tyler Executive Business Reviews using customized, value-driven messaging.
• Proactively identify and act on opportunities for cross-platform integration and domain specific "vertical" solution expansion and facilitate their integration into the associated vertical group.
• Act as the client account point of escalation, and effectively leverage internal resources and stakeholders across Tyler to effectively resolve client issues.
• Partner effectively with sales counterparts to drive new expansion opportunities and influence the approach for pitching solutions to clients.

• 4-8 years of experience in relationship management, consulting, account management, or client success, with a proven ability to collaborate and build strong relationships at technical and senior executive levels.
• Strong communication skills, able to translate between technical and programmatic stakeholders and tie software capabilities to stakeholder value.
• Comfort with ambiguity during a corporate integration, and ability to work autonomously to find creative solutions to support the company and our client's long-term vision.
• Demonstrated the latitude for independent judgment and decision making with little to no guidance.
• Ability to proactively problem-solve, identify root causes and proposed solutions, and achieve results without having direct control of the resources.
• Sophisticated interpersonal skills, including the ability to establish Trusted Advisor working relationships with clients.
• Strong organizational and time management skills with the ability to manage a portfolio of accounts.
• Demonstrated ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
• Ability to run meetings with multiple stakeholders and multi-level audiences.
• Clear, articulate speaker with poised, confident presence, comfortable delivering presentations to executive-level audiences.
• Comfort with demonstrating and navigating technical platforms.
• Ability to suggest creative ways to meet client objectives within the platform's capabilities.
• Willingness to travel up to 25% of the time.
• Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

• Familiarity with cloud software/SaaS products with 5+ years industry experience.
• Strong understanding of public sector data management, data analytics, performance management, and budgeting.
• Knowledge of major government IT systems, information architecture best practices, data science, and emerging technology.

Salary will generally fall between $67,978 - $103,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.