Lead Classroom Technology Support Technician

The Lead Classroom Technology Support Technician is responsible for providing technical support and assistance to faculty, staff, and students in utilizing classroom technology resources. This role focuses on ensuring the efficient operation of audio-visual equipment, computing equipment, and other technology systems in classrooms and instructional spaces. Additionally, this position oversees the daily workflow and sets operational standards.

Job Summary
Diagnoses and resolves moderately complex computing issues, troubleshoots and improves AV equipment design and programming, and provides advanced technical support when necessary. Configures end-user devices and assists junior staff.

Diagnose and resolves complex computing issues and provides expert-level technical support. Configures end user devices. Handles escalated issues from junior staff and trains junior staff.

* Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology, including audio-visual equipment, computing equipment, and associated software.
* Diagnose and resolve hardware, software, and network-related issues with classroom technology systems, identifying root causes, and implementing solutions to minimize disruptions during instructional sessions.
* Perform regular maintenance tasks, such as firmware updates, software patches, and equipment inspections, to ensure optimal performance and reliability of classroom technology resources.
* Manage the daily workflow of classroom support activities, prioritizing tasks to align with instructional needs and setting standards for prompt and effective support.
* Create and maintain documentation, user guides, and troubleshooting resources to support faculty and students in utilizing classroom technology effectively and independently.
* Maintain accurate records of classroom technology equipment, including tracking inventory, repairs, and replacements, and assist with procurement processes as necessary.
* Provide exceptional customer service by actively listening to and addressing the needs and concerns of faculty, staff, and students, demonstrating a positive and proactive approach to problem-solving.

Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations.
Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.