SW Customer Service Representative

Department:SOLID WASTE DEPARTMENT Organizational Unit:Disposal (50000094)

Position Type:Permanent Full Time/Part Time:Full Time

Open Until Filled.

$17.73 to $19.50 hourly. Actual salary negotiable based on experience and qualifications. Government Center/Viera. Work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Performs experienced technical work providing customer service to the general public on issues and concerns relating to the operations and processes of the Solid Waste Management Department. Work involves receiving and processing incoming telephone calls from customers and entering information into the computer.

REQUIREMENTS: High School diploma or its equivalent PLUS two (2) years of customer service and/or office experience involving dealing with the public, which includes experience with Microsoft Outlook, Word, Excel, PowerPoint, or other similar software. Additional qualifying education and/or experience may be substituted on a year for year basis. Experience handling a heavy volume of telephone calls is preferred. SPECIAL REQUIREMENTS: Must pass the Brevard County typing test a 35 correct word per minute. Must possess, or obtain prior to employment, a valid Florida driver's license and maintain said license during the term of employment. In the event of a hurricane, major storm, natural or man-made disaster that may threaten the area, the employee will be required to perform emergency duties as directed.

PHYSICAL REQUIREMENTS CHECKLIST

(With or without reasonable accommodations)

PHYSICAL ACTIVITIES / TRAITS

1. The employee must be able to:
   
   
   
   • LIFT:10 lbs. or less
   • CARRY:10 lbs. or less
   • PUSH:None
   • PULL:None
   
   
   
   
2. In an eight hour day, the employee may have to:
   
   
   
   • STAND:1 - 3 hours
   • WALK:1 - 3 hours
   • SIT:5 - 8 hours
   • DRIVE:None
   
   
   
   
3. The employee must repetitively perform:
   
   
   
   • Fine manipulation (ex. writing, wiring); Simple grasping (ex. pen, screwdriver)
   
   
   
   
4. The employee must be able to:
   
   
   
   • Balance; Bend; Reach
   
   
   
   
5. The employee must have:
   
   
   
   • Good speech; Color Perception; Good distant vision; Good hearing; Good near vision; Use of both eyes
   
   
   
   
6. Other necessary physical activities/traits
   
   
   
   • N/A
   
   
   
   

WORKING CONDITIONS

1. Working conditionsthat will apply to the employee:
   
   
   
   • Works Closely with Others; Work alone; Work inside
   
   
   
   
2. Other working conditions:
   
   
   
   • N/A