Field Service Team Leader

Field Service Team Leader | Utilimaster | Generic Location

Regular Employee | Hourly Non-Exempt | $35.00 - 35.00

Who we are:

At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands -- Utilimaster, Blue Arc, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, and Builtmore. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.

What you'll do:

SUMMARY:

The Field Service Team Leader position is a working Team Leader role. The Team Leader is expected to perform all typical duties of a Field Service Technician, to assist work flow, with additional duties related to leadership. The Team Leader may be designated as the job site supervisory figure for other Field Service Technicians.

JOB RESPONSIBILITIES:

* Responsibilities required of Field Service Technician role, plus:

* Ensure Field Service Technician compliance to company and job site policies and procedures

* Provide training and instruction to other Field Service Technicians

* Serve as a back-up to the Field Service Supervisor when they are unavailable.

* Ensure project work is performed within budget and on schedule.

* Provide project status and schedule updates to interested parties, as applicable.

* Work with Field Service Technicians to achieve and exceed target productivity levels.

* Identify areas of improvement and work to implement such improvements, focusing primarily on areas of Safety, People, Quality, Delivery, and Cost.

* Be an active participant in resolving conflicts before they become significant

* Proactively identify and communicate issues and risks to applicable stakeholders.

* Provide support, encouragement and feedback to Field Service Technicians.

What you need to be successful:

QUALIFICATIONS:

* HS Diploma or GED required

* Proven work experience as a Field Service Member for our company with excellent attendance and

* favorable performance background.

* Valid Driver's license.

* Proficient in the use of hand and power tools.

* Must be willing and able to travel for more than 30 days at a time.

* Ability to work and execute tasks as instructed.

* Must be able to lead a team at work site.

* Possess, or be able to obtain Passport and be able to enter Canada and Mexico.

* Ability to manage site projects.

* Willing and able to work outside in all weather conditions and work positions.

* Must be willing and able to fly in a commercial airliner.

* Understand and uphold company's Quality Assurance standards.

* Communicate effectively with customers and coworkers.

* Consistently display behaviors that support the Company Values with a sense of urgency to exceed our customers' expectations.

* Strong and consistent attention to detail.

* Self-motivated with the ability to stay on task.

* Versatile, flexible, and a willingness to work within constantly changing priorities.

* Capable of comprehensive listening (understanding the message(s) that is being communicated).

* Strong:

* Communication skills, verbal and written

* Organizational, problem-solving, and analytical skills

* Ability to learn and utilize company technology, including hardware and software.

Why The Shyft Group?

We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

Equal Employment Opportunity (EEO)

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.