Associate Director, Membership and Program Operations - Center for Private Business

Wake Forest University
United States, North Carolina, Winston Salem
Nov 14, 2024
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Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified. Job Description Summary Overview The Wake Forest University Center for Private Business is seeking qualified candidates for the role of Associate Director, Membership and Program Operations. The Center for Private Business is a team-oriented organization driven by our mission and values. We are committed to creating a culture of inclusion and belonging that empowers team members to grow and thrive as valued members of our organization. Team members at the WFU Center for Private Business also care deeply about the organization's mission of supporting and serving privately held companies in North Carolina. The Associate Director of Membership and Program Operations is responsible for providing an exceptional experience for the member companies of the Center for Private Business by connecting them with the resources and programs to achieve success. He/she/they oversees the operational functions of the organization. The Associate Director of Membership and Program Operations is responsible for membership management, execution of Center programming and communications, and ongoing operational needs. Job Description About the Role Essential Functions: Membership Management Maintain and update member data and information in the Center's membership database. Develop and oversee new member onboarding process. Serve as member point of contact for membership resources, program registration or other logistical needs. Drive the annual member relationship review process to increase member retention, provide ongoing clarity of mission and enable prospect development. Manage membership-related finances (subscriptions, automated invoicing, receiving and recording payments). Track and report on membership revenues and programming expenses as they relate to the overall Center budget. Implement new membership tools and/or resources as opportunities arise Member Communications** Coordinate team-wide efforts to create relevant membership materials that are consistent with Center branding and DEI Every Day strategy. Use appropriate WFU platforms for event promotion and member communication. Maintain a membership calendar of activities. Lead the effort to grow online membership resources (member portal, resource hub). Coordinate the sourcing of content and distribution of vibrant membership communications that is a go-to resource for members and supporters. Coordinate the content and timing of social media to connect and promote Center membership and programs. Program Operations In concert with Center Leadership, participate in educational program planning and ideation. Plan logistics and execute all educational programs and follow-up, including virtual and in-person workshops and events. In markets beyond the Triad, partner with Market Leaders on planning and execution. Ensure all educational programs are in alignment with the CPB's DEI Every Day strategy. Stewardship of sponsors who may serve as subject matter experts, moderators, and panelists. Create and maintain Center programming standards and protocols to ensure consistency across markets and offerings. Office Operations Oversee 3rd floor operations including: Meeting space: A/V, scheduling Center members in meeting space and addressing maintenance issues. Floor scheduling tool, Skedda, as needed with other tenants of the floor. All ongoing floor and operational needs. Other Functions: Other related duties as assigned Required Education, Knowledge, Skills, Abilities: Bachelor's degree with at least 3 years of experience with privately owned businesses, marketing, or related experience, or an equivalent combination of education and experience. Working knowledge of membership management techniques and CRM software (MemberClicks a plus) Working knowledge of virtual programming technology (A/V systems, virtual platforms such as Zoom/WebEx) Experience budgeting for, planning and executing events. Ability to plan, organize, and direct multiple programs and activities. Strong attention to detail and the ability to self-direct and organize workflow. Proficient knowledge in marketing and communications. Possesses the savviness and interpersonal skills to interact effectively and skillfully with business leaders. Outstanding verbal and written communication skills. Accountabilities: Responsible for own work. May direct work of more junior staff or student workers Physical Requirements: Work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. Environmental Conditions: Climate controlled, office setting. Additional Job Description About Us Wake Forest University Wake Forest University is a private, coeducational institution dedicated to academic excellence in liberal arts, graduate, and professional education. With over 5,400 undergraduates and 3,400 graduate and professional students, the student-faculty ratio is 11:1. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the Atlantic Coast Conference (ACC). Since its founding, the University has adopted the motto Pro Humanitate, which is exemplified by a deep institutional commitment to public service and engagement with the world. For more information, visit: https://about.wfu.edu/. Wake Forest University is located in Winston-Salem, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. A family-friendly city with high quality schools, a wide selection of restaurants and shops, outdoor recreational activities, and numerous special events, it is known for its vibrant and thriving arts and innovation scenes. Residents enjoy proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, and a very reasonable cost of living. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a small town. For more information, visit: www.visitwinstonsalem.com Center for Private Business Located in downtown Winston-Salem, the Center's mission is to enable privately-held businesses to thrive by helping them to achieve dreams for their business, family, employees, community, and stakeholders by providing access to industry leaders, resources, networks, and education. It is our hope that the Center for Private Business continues to be a catalyst for economic growth and deeply embedded in the social prosperity of our region and beyond. Learn more about the Center at https://cpb.wfu.edu/ To learn more about careers at Wake Forest University, the Winston-Salem community and our other locations and entities, please visit our Career Site at https://hr.wfu.edu/careers/ Disclaimer: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor. To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment. Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities. Time Type Requirement Full time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.