Manager, Center Operations - Phoenix, AZ
 Lincare Holdings | |
 United States, Arizona, Phoenix | |
 Oct 30, 2025 | |
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This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.
Job Responsibilities: * Interview, hire, train, and supervise quality candidates for service representatives * Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives * Interacts with Medical Professionals in the community * Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA * Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability * Responsible for the CHAP effort for the center * Responsible for organizing and focusing on special programs * Controls inventory and the purchasing of equipment and supplies * Responsible for growth of the customer base through excellence in customer service * Responsible for the profitability of the center and for implementing and directing cost controls * Promotes effective written/verbal communications * Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance * Record keeping and inspections of vehicles is a critical part of the responsibility * Ensures the quality and safe delivery of medical equipment to patients * May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs * May be required to perform on-call duties on a rotational basis with other employees in the center * Includes responding to call outs at night and weekends to provide the service normally done by a service representative * May serve as a backup when other employees are out due to absenteeism #SLS | |