Position Overview
The Administrative Associate for Occupancy Management works as a collaborative team member on the Housing Services group in Housing & Residence Life. This position shares job duties with 2-4 other full-time staff members in order to coordinate occupancy management (housing assignments) for all on-campus housing communities. Job duties of the Administrative Associate include overseeing the day-to-day management and customer service as it relates to room changes and assignments for both prospective and current students. The Administrative Associate is a primary contact point for incoming emails, calls, and visitors related to housing assignments and room types available in housing areas. This position is instrumental in providing a welcoming, customer focused environment for residential students, parents, and guests to Housing & Residence Life through their efficient management and oversight of information and tasks.
Housing & Residence Life at the University of Kansas is home to over 5500 students on the Lawrence campus in residence halls, apartments, and cooperative houses known as scholarship halls. Our office is strongly committed to promoting and supporting students during their time living on-campus.
Job Description
65% - Occupancy Management
- Responsible for the management of space and assignment functions for Housing & Residence Life (HRL) in the housing software database to maximize building use and resident satisfaction according to housing policies.
- Manages and oversees the occupancy processes for all opening and closing periods, including breaks, summer terms, early arrivals, and late stays.
- Assists with management of the enrollment verification process.
- Maintains and updates accurate data and records for all new and returning residents, including varying processes that run concurrently with different protocols.
- Maintains regular contact with appropriate staff to coordinate room readiness and maximize occupancy, including both before move-in and during the semester terms. Completes processes as directed to ensure accurate billing data.
- Provides answers to questions about HRL including specific communities, programs, deadlines, features, options, and costs.
- Compiles and enters data into a variety of formats and queries data systems to generate reports.
- Reconciles data to ensure accurate billing and record keeping. This includes potential personal follow-up with residents who need to cancel contracts to ensure accurate system data at the beginning of each term.
25% - Customer and Administrative Support
- Receive phone calls, emails, and in-person visitors, and respond or forward to the appropriate staff member or unit promptly and professionally.
- Understand and follow all relevant compliance rules and regulations (FERPA, PCI, NCAA, Clery, etc.) and maintain privacy with respect to student information.
- Provides information to inquiries and resolves issues/questions personally, when possible; may refer issues relating to policy or more complex situations to senior staff or other campus offices as appropriate.
- Provides administrative support to summer camps/conferences, guest, and transition housing.
- Coordinates the reservations and use of conference rooms and public spaces within the housing communities.
- Works collaboratively with HRL Operations to notify students about seasonal and emergency maintenance and custodial plans/needs.
- Reviews and evaluates day-to-day operations in order to make recommendations for improvements and/or changes.
- Coordinates activities with senior HRL and other university staff which will directly help recruit and retain students to HRL (group tours, open house, Admissions events, regular tours, etc.)
- Completes special projects or additional related duties as assigned.
10% - Service Desk Operations
- Serves as back-up to support multiple front desk operations and serves as resource person for the desk operations, staff, and residents.
- Completes payroll and time entry for a bi-weekly payroll, as needed.
- Oversees key management including audits of key inventory and the lock-out process.
- Ensures that all administrative processes are completed during student move-in and move-out periods, including updates to the housing management system. Assists in
- Responds to inquiries, questions and concerns from students and parents and triages them to others when necessary. Resolve complaints related to the functions of the front desk.
Position Requirements
- This position requires working on-site.
Required Qualifications
- High School diploma or GED equivalency and two (2) years of office experience or two (2) years of post-secondary education.
- Two (2) years of office experience to include experience in the following:
- General office and administrative support work to include in-person and telephone contact duties
- Experience with basic computer systems and operations
- Experience with Microsoft Outlook, PowerPoint, and Excel
- Excellent written communication skills, evident in application materials.
Preferred Qualifications
- Bachelor's degree
- Experience using a broad range of relational computer database applications, as demonstrated in application materials.
- Experience working in a higher education setting, as demonstrated by previous work history.
Additional Candidate Instructions
In addition to the online application, the following documents are required to be considered for this position:
- Cover letter describing how you meet the required and preferred qualifications.
- Resume
- List of three (3) professional references
Only complete applications will be considered.
Application review begins Monday, November 25th, 2024 and will continue until a qualified pool of applicants are identified.
Contact Information to Applicants
Jacque McKenna
jmckenna@ku.edu
785-864-4560
Advertised Salary Range
40,000
Work Schedule
M-F 8am-5pm
Application Review Begins
Saturday November 23, 2024
Anticipated Start Date
Monday January 6, 2025
|
University of Kansas
Nov 15, 2024