Specialty Clinic Assistant

Job Summary:

This position will support the Specialty Clinics by providing administrative assistance during special clinical sessions by ensuring paperwork is in proper order, greeting, escorting, and seating patients, monitoring patient check-in, and directing patients to appropriate clinics, programs, departments, and/or students. This role will page students, staff, and faculty, take messages as necessary, keep and record ongoing statistics on clinic attendance and screening clinic, retrieve information via the computer for students to give to the patient for payment purposes, retrieve records from the Dental Records Library and Archives, and direct records to the requesting patients, clinic, departments, students, faculty, and internal staff.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Key Responsibilities:

Front Desk Reception (50%)

• Provide front desk reception support to the Specialty Clinics which includes the General Practice Residency Program, Graduate Periodontal Program, Oral Surgery Department, Emergency Clinic, and Special Care Clinic.

Scheduling & Clinic Assistance (50%)

• Receive and greet patients, sales representatives, providers, staff, and visitors in a professional manner.
• Monitor patient check-in and check-out.
• Facilitates efficient and professional patient/resident/faculty interaction.

Manages all scheduling for all appointments in the various clinics.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, Colorado.

Why Join Us:

The University of Colorado School of Dental Medicine is nationally recognized for the quality of its educational programs, its interdisciplinary research and its excellent clinical care programs that contribute to the health and well-being of many of Colorado's most underserved citizens. We are invested in creating career pathways, learning and development opportunities, and developing people infrastructures to support the workforce.

The purpose of the Specialty Clinics is to provide patient treatment for oral surgery, emergency and special care patients, and contemporary dental education for the General Practice Residency Program, Advanced Periodontal Therapies Residency Program and other scholarly activities.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours worked per week as minimum experience is calculated on a 40 hour/week basis.

Minimum Qualifications:

Administrative Assistant II

• Two years of general clerical or administrative experience.

Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.

Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Minimum of 2 years of administrative experience in a healthcare or clinical setting.
• Previous experience in managing patient check-in, paperwork, and directing patients to appropriate clinics, programs, departments, and/or students.
• Experience using electronic health records (EHR) systems and other relevant software applications.

Knowledge, Skills, and Abilities:

• Medical Terminology: Proficient understanding of medical terminology to effectively communicate with healthcare professionals and comprehend medical documents and records.
• Electronic Health Records (EHR): Experience in working with electronic health record systems and ability to navigate and update patient information accurately and efficiently.
• Patient Interaction: Ability to interact with patients in a compassionate, professional, and empathetic manner, ensuring their comfort and addressing their concerns effectively.
• Administrative Skills: Strong organizational and time management skills to handle multiple tasks, manage paperwork, schedule appointments, and prioritize responsibilities in a fast-paced healthcare environment.
• Confidentiality: Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality and safeguarding sensitive medical information.
• Communication: Excellent verbal and written communication skills to effectively communicate with healthcare professionals, patients, and other administrative staff.
• Attention to Detail: Keen attention to detail to accurately complete paperwork, record information, and ensure all necessary documentation is in order.
• Problem Solving: Ability to identify issues, think critically, and proactively find solutions to administrative challenges that may arise in a healthcare setting.
• Teamwork: Collaboration and cooperation with healthcare professionals and other administrative staff to support the smooth functioning of the healthcare facility.
• Technology Skills: Proficiency in using relevant software applications such as Microsoft Office Suite (Word, Excel, PowerPoint), scheduling software, and other healthcare-specific systems or databases.

How to Apply:

Questions should be directed to: Traci Wells, traci.wells@cuanschutz.edu

Application Materials Instructions:

APPLICATION DEADLINE: This announcement is open until 11/25/24.

To apply, please submit the following materials to this posting:

• A cover letter and resume that specifically addresses the job requirements and outlines your qualifications.

Special Instructions to Applicants

Classified Staff positions have specific application requirements:

• Submit all required documents indicated in this posting and include a current email address and phone number.
• Please address minimum qualifications, competencies and preferred qualifications in your cover letter, as these along with previous work experience will be used in the assessment process.
• Click here to view Veteran and other General Information regarding Classified Staff positions: https://www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

For those who meet minimum qualifications, the comparative analysis process will include one or all of the following:

• Preferred Qualifications Application Review based on the preferred qualifications listed in the posting.
  
  
  
  • Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials. Note: Candidates are not physically present for this portion of the comparative analysis.
  
  
  
  
• Interviews based on the job requirements, preferred qualifications and competencies listed in the posting.
  
  
  
  • Candidates will be evaluated, scored and ranked based on oral responses
  • Interviews may be over the phone, videoconference or in-person
  
  
  
  

You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $3,255 - $3,776.20 per month.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.