Clinical Lab Support Rep (4pm- 9pm M-F with Assigned Weekend)

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
2 years Related experience in an accredited clinical setting. (Required)

Functional Accountabilities
Specimen Processing

• Process specimens by centrifugation, aliquot and sort into specific test areas and for storage.

• Coordinate the pickup and delivery of specimens for specific areas of the laboratory.

• Troubleshoot specimen processing procedures.

• Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens.

• Perform order and result entry, reference lab batch creation/release and special handling/packaging for send-out specimens.

• Will schedule and register patients in the computer system, when needed.

Patient Services

• Greet patients and parent in a courteous and consumer-oriented manner, check patient into scheduling system and or update computer system information.

• Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet.

• Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information.

• Complete computer-aided, on-line registration with parent/guardian via telephone or in person in a courteous and consumer oriented manner.

Administrative

• Answer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answers

• Answer telephone professionally and courteous.

• Verify insurance eligibility and coverage for anticipated procedures.

• Notify parents of the need for completed insurance referral form or preauthorization of test requests.

• Counsel parents or refer parent to Manager or Coordinator for financial information and direction.

• When assigned, train employees, students, and others in the duties described in job description

Lab Tests

• Enter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports.

• Check test requisitions for completeness.

• Request additional forms or documents from referring physician as necessary.

• Confirm ICD9 codes are included and contact referring physician to confirm.

• Contact referring physician to confirm questionable test requests.

• Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.

Maintenance

• Monitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify technician/technologist of unresolved problems.

• Order routine inventory and supply requests.

• Distribute forms/letters/mail/lab results.

• Maintain Lab Customer Service Desk files.

• Copy , fax and distribute documents.

Phlebotomy

• Collect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose.

• Conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for microscopic analysis.

• Set up simple bacterial/viral cultures and enter specific test results into the computer

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance