Senior Coordinator, GPAC Patron Services

Auburn

$36,060-$50,480

parental leave, tuition assistance, retirement plan

United States, Alabama, Auburn

1550 East Glenn Avenue (Show on map)

Nov 16, 2024

Position Details

Position Information

Requisition Number	S4103P
Home Org Name	AU Performing Arts Center
Division Name	Administrative Effectiveness
Position Title	Senior Coordinator, GPAC Patron Services
Job Class Code	CA43
Appointment Status	Full-time
Part-time FTE	1
Limited Term	No
Limited Term Length
Job Summary	The Jay & Susie Gogue Performing Arts Center (GPAC) at Auburn University is excited to begin the search for a Senior Coordinator of GPAC Patron Services! This position assists in the daily functions of the Front-of-House and Box Office operations ensuring a world-class experience for all patrons. Reporting to the Patron Services Manager, the position serves as the lead House Manager, assists with overseeing and scheduling Patron Service employees, and coordinates ticket fulfillment processing to include seat assignments, CRM payment processing, customer service best practices, reporting, and cash management accounting for all cash, check, and credit card transactions. Why Should YOU Choose Auburn University? Exceptional Employer: Recognized as a "Best in Alabama" employer by Forbes, Auburn University boasts a thriving employee community with an average tenure of 10 years. Comprehensive Benefits: Enjoy generous state benefits, including a robust retirement plan (vesting at 10 years), substantial leave policies, and parental leave. Tuition Assistance: Employees receive 15 credit hours of free tuition annually, with dependents enjoying a 50% tuition waiver. About GPAC: At GPAC, you'll work in a dynamic, collaborative environment dedicated to artistic excellence. From internationally acclaimed performances to local productions, this role offers the chance to make a significant impact in the performing arts community while advancing your career in a premier venue! It's a Lifestyle: Located in the heart of the South, Auburn has an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. The area offers top-ranked schools, award-winning restaurants, and a welcoming community-all with a lower cost of living. Situated just two hours from Atlanta and Birmingham, Auburn provides the perfect balance of connectivity and tranquility.
Essential Functions	Coordinates ticket fulfillment processing to include seat assignments, CRM payment processing, customer service best practices, reporting, and cash management accounting for all cash, check, credit card, and voucher transactions complying with University guidelines and policies. May serve as Box Office lead for performances and events based on assigned schedule. Provides customer service to patrons in person, by telephone and e-mail. Presents opportunities for special offers, performances/events, and services. Delivers positive and accurate information and assistance in response to inquiries. Listens to and resolves patron issues in a polite, friendly, and helpful manner. Professionally represents the University to all who visit the Box Office and Front of House. Provides assistance with CRM ticketing and point-of-sale software and hardware functionality and maintenance, event and series implementation and scaling, patron data analysis and reporting ticket sales, collections, and all other Box Office responsibilities associated with CRM ticketing software and hardware. Serves as the lead House Manager for performances and events ensuring venues are clean, orderly, and safe before, during, and after each performance/event. Working with the stage manager, determines when the house is ready to open to the audience. Co-manages the training of ushers ensuring they are familiar with the venues, routes of egress, and all safety procedures. Assists in the instruction and training of box office and front of house personnel in customer service, ticket order processing, ushering, house management, and other Front of House positions. Assists in house manager and usher training to ensure familiarity with venue layouts and basic safety procedures. Performs other related duties as assigned, providing an opportunity to learn different aspects of the role.

Minimum Qualifications

Senior Coordinator

Bachelor's degree in Theatre, Theatre Management, Arts Administration, Business Administration, Sports Management, or a related field plus 2 years of experience in sales and service by phone, in-person, and online working with CRM ticketing and/or point-of-sale software.

High school diploma or equivalent plus 6 years of experience in sales and service by phone, in-person, and online working with CRM ticketing and/or point-of-sale software.

Minimum Skills, License, and Certifications

Minimum Skills and Abilities	Ability to handle varied situations that might arise such as stressful customer service situations with box office ticket sales and service. May encounter stressful customer service situations with patrons in the theater prior, during, and after performances as it relates to their needs, comfort, etc. May encounter emergency medical situations with patrons at performances. May encounter emergency safety situations at performances. Front-of-House and/or lobby experience as a house manager, lead usher, and/or usher for performances and/or events in theatres, arenas, and/or stadiums.
Minimum Technology Skills	Strong knowledge of computer applications in Windows environments, including CRM ticketing software.
Minimum License and Certifications	CPR and AED certifications are required or must be obtained within the first 30 days of employment.

Desired Qualifications

Desired Qualifications

Posting Detail Information

Salary Range	$36,060-$50,480
Job Category	Arts/Museum
Working Hours if Non-Traditional	Based on event schedules, late nights or weekends may be required.
City position is located in:	Auburn
State position is located:	Alabama
List any hazardous conditions or physical demands required by this position
Posting Date	11/15/2024
Closing Date
EEO Statement	AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/ EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.
Special Instructions to Applicants
Quick Link for Internal Postings	https://www.auemployment.com/postings/49894