IT Operations Analyst

Consulting Services Group (CSG) is a premier provider of support services, bringing a new and unique level of subject matter expertise to our clients. Our innovation-led services provides comprehensive solutions to our clients who face high-stake challenges related to managing essential programs, growth and transformation, critical communications, and logistics. Our people bring unparalleled expertise and dedication and we are always looking to expand our team.

Consulting Services Group (CSG) is seeking an on-site IT Operations Analyst to provide systems analysis techniques and procedures, including consulting with users, to determine hardware, software of system functional specifications. This includes maintenance and technical support for a customer's product at customer field locations. You will play a crucial role in ensuring smooth operations by providing analysis, installing new hardware, enhancing existing hardware, and assisting on-site personnel with training and best practices. This is a customer-facing role.

Duties/Tasks and Responsibilities:

• Analysis
  • Provide analysis related to system design specifications.
  • Develop detailed service reports to document service visits, issues, and troubleshooting actions.
  • Provide feedback from end-users and customers to the development team for iteration and improvement of customer products.
• Product Installation and Enhancement
  • Install new products or enhance existing ones.
  • Provide application-specific training and best practices for on-site personnel.
• Product Maintenance and Troubleshooting
  • Identify and troubleshoot application and application-specific hardware.
  • Conduct or schedule repairs with a remote team and customers.
  • Assist with hardware upgrades or maintenance windows.
  • Log and track maintenance activities in system-specified trackers (Jira/Wiki).
• Multi-User Management
  • Verify user access requests against authorization criteria.
  • Conduct thorough validation checks to ensure compliance.
  • Grant or deny system access based on validated requests.
  • Collaborate with stakeholders to resolve access-related issues.
  • Maintain accurate records of access requests and approvals.
  • Perform physical operations for remote

Minimum Qualifications:

• Must be a U.S. Citizen
• 3 Years (or more) on the job-related experience in IT/Cyber Security/Software/Service Desk/Field Technician is required

• Familiarity with:
  • macOS
  • Android and iOS mobile operating systems
  • Networking protocols and troubleshooting, such as DNS, DHCP, Whitelisting, and Port Security.
  • Access control procedures.
  • Linux operating systems (Ubuntu preferred via terminal).
• High attention to detail and adherence to protocols.
• Ability to work in a multi-user customer facility.
• Excellent communication and interpersonal skills, with the ability to present information clearly and effectively to users and stakeholders.

• Documentation -Ability to draft requirements documents, correspondence, and procedures in accordance with policies.

• Procedures and Processes - Ability to provide explanations of complex technical procedures and processes clearly and accurately to both technical and non-technical audiences.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Education:

Desired Qualifications:

• Strong technical aptitude.
• Linux/Network/Security + certification(s) is recommended but not required.
• Knowledge of network upgrades (Cisco/pfSense).
• Ability to perform server upgrades.
• Proficiency in hardware troubleshooting.
• Understanding of cloud infrastructure environments.
• Understanding of wireless access points.

Other:

This is a full time position working normal workday hours, Monday to Friday, with weekends and holidays off.

Work Environment

• Work is typically performed in an office and/or data center environment, requiring computer terminals and standard office equipment to accomplish work objectives.
• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs.

Travel:

Job location: Onsite in Hanover, MD, remote telework is not available.

Compensation and Benefits:

We provide compensation commensurate with experience and qualifications.

We are proud of the benefits that we offer! In addition to a competitive salary, we provide no cost health, dental, and vision insurance options for our employees. Our paid time off is a generous accrual program with additional time off for sick leave for you or your dependents wellbeing and paid military leave. Our 14 holidays allow our staff the flexibility to take alternative days off throughout the year. Employees also benefit from a retirement plan with immediate match and vesting. Additionally, we offer life and disability insurance, tuition reimbursement, and a rich employee referral program.

Consulting Services Group, LLC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, see Equal Employment Opportunity. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job, therefore our job descriptions are guidelines, not hard and fast rules. Your experience helps build the competencies and knowledge that translates to our openings.