Sr Dir, Dig Platforms Agency

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

This Senior Director will be responsible for the delivery of customer-facing digital applications, including web, mobile, cloud video, and connected TV platforms for Spectrum Networks and other internal business units. The ideal candidate has direct experience managing teams delivering these types of applications and brings significant technical experience with them. The role will be responsible for a full-stack technical team delivery, consisting of frontend and backend engineers, business analysts, and project managers. They will be responsible for operational aspects of the platform including the measurement and reporting of key quality metrics, designing of monitoring and self-healing systems, and the long-term technical enablement plans for each platform. The role will work closely with internal product and design teams to define and execute product roadmaps, ensuring proper architectures, security, performance considerations, and operational plans are in place to support the platforms on an ongoing basis.

HOW THE SENIOR DIRECTOR, DIGITAL PLATFORMS MAKES AN IMPACT

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Lead an innovative and collaborative team to produce exceptional digital products that enhance the customer experience.
• Establish and measure performance targets for management of team.
• Develop and drive an effective leadership team and support them with developing their direct reports to drive a high-performance culture.
• Mentor and guide team members to help gain confidence and experience with communication, leadership and collaboration skills, enabling growth and advancement in their careers.
• Provide strategic direction and leadership for development of new products, technologies, and initiatives.
• Review selections on bids for contracted projects and provide recommendations as necessary.
• Accountable for the capital budget process and execution of approved budget plan.
• Lead and facilitate succession planning.
• Responsible for the quality and performance of all software solutions created.
• Develop and drive an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
• Accountable for aligning team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
• Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
• Develop processes for cross-functional skills development within team.
• Uphold team operating rhythm to enable data-driven iterative improvement. Ensure that the team is changing and iterating as a cohesive, inclusive unit.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:

• More than 10 years' experience technical and/or Product Management
• More than 10 years' experience leading complex projects
• More than 7 years' team leadership (direct staff)
• More than 2 years' budget management
• Education:
• Bachelor's degree or equivalent real-world experience
• Skills:
• Experience with customer-facing web, mobile, and connected TV applications
• Experience with cloud video technologies, including packaging, transcoding, and distribution
• Establishes self as an expert on their product and outcome. Seeks learning opportunities and is not above any of the details
• Deeply understands where the customer and industry is going and how our products must adapt to meet those needs
• Delivers big meaningful changes across the organization through all possible means of persuasion
• Exceptional cognitive and communications skills
• Effective analytical skills
• Advanced business acumen and sense of urgency to achieve business results
• Advanced customer focus, good communication skills and capable of balancing strategic initiatives with immediate business needs
• Advanced problem resolution techniques, ability to find solutions
• Inquisitive nature. Eager to explore new concepts and approaches
• Abilities:
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to make decisions and solve problems while working under pressure
• Ability to supervise and motivate others
• Ability to develop, communicate and implement strategies and tactics
• Ability to manage and deliver against several initiatives simultaneously
• Ability to manage and train cross-functional teams
• Ability to prioritize and organize effectively and independently
• Ability to analyze and interpret data and synthesize recommendations
• Ability to think strategically and anticipate future trends, needs and expectations
• Ability to listen to multiple points of view and synthesize against goals for recommendations
• Ability to show judgment and initiative and to accomplish job duties.
• Travel Ability:
• Travel as required
• Schedule:
• Office environment
• Full time: 4 days in office, 1 day from home (if desired)

Preferred Qualifications

• Related industry experience- Cable, Telecommunications, Software/Online Services
• Master's degree

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you-at work and in life
  

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