Patient Access Representative Associate

Number of Job Openings Available:

Date Posted:

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Shift:

Shift Length:

Hours Per Week:

Union Contract:

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Job Summary:

Key Position Details:

Training is required Monday through Friday 8:00 AM - 4:30PM for the first 3 weeks. After training, schedule is flex (similar to casual, but need to maintain a 0.2 FTE, shifts may vary per manager/scheduler discretion).

• 0.2 FTE (16 hours every two weeks) Flex
• Day/Evening/Night
• SEIU Represented Role

Job Description:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Principle Responsibilities

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • Obtains signatures from patients as needed.
  • Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.
  • Refers complex questions as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
  • May gather medical record information from all departments for collection.
  • May mentor new staff.
• Other duties as assigned.

Required Qualifications

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of customer service experience
• 0 to 2 years of general office experience
• 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook

Preferred Qualifications

• High school diploma or GED
• 0 to 2 years of knowledge of the components of revenue cycle and health care insurance

Physical Demands

• Light Work:
• Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently