Inside Sales Representative

Inside Sales Representative |


Utilimaster |


Bristol, IN (North)

Regular Employee | Salary Exempt

Who we are

At The Shyft Group, we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands -- Utilimaster, Blue Arc EV Solutions, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, ITU, and Builtmore. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.

What you'll do

As the Inside Sales Representative for Utilimaster (A Shyft Brand) based at our facility in Bristol, IN, you will enjoy interfacing with clients to identify and recommend parts and services associated with all product lines manufactured by Utilimaster, in addition to similar products capable of being serviced by our team.

You will focus on handling inbound calls and making outbound calls to identify new business opportunities and generate parts and sales quotations and sales. You will also be accountable for auditing all electronic orders for accuracy, approving and releasing EDI sales orders, addressing client concerns and resolving them with accuracy, speed, and commitment to the result.

In addition, you will be expected to work independently and as part of a team to ensure all interactions are completed to the customer's satisfaction. You may also have the ability, at management's discretion, to work remotely and or as part of a hybrid work environment.

You will also:

• Initiate sales calls to existing customers to assess the need for replenishing inventories
• Issue and process return goods authorizations and facilitate timely payments
• Communicate issues to Technical Engineering support for solution
• Partner with buyer regarding special part purchases
• Determine vehicle specifications online, within files, or within other data management systems
• Process, expedite, and follow-up on customer orders
• Gain a detailed understanding of the competitive landscape and communicate actively with leadership
• Meet or exceed all individual sales quotas and departmental performance metrics defined by leadership
  Order parts using company ERP system, online parts manuals, engineering prints, and photographs
• Participate in initiatives that contribute to sales, profit, process, procedure, and performance improvements
• Prepare, issue, and follow up on all parts sale's quotes with the intent on quote conversion to a sale
• Provide support and guidance to shipping department colleagues
• Resolve customer service-related issues
• Respond promptly, accurately, and professionally to customer inquiries
• Collaborate with vehicle sales teams to understand client expectations and deliver on commitments
• Partner with customers, identify solutions, and leverage cross-selling and up-selling programs to maximize revenues
• Develop new relationships with prospective customers and suppliers and industry professionals
• Nurture client relationships and support the outside sales team

Learn more about The Shyft Group, Utilimaster, and Bristol, IN by exploring the Learn More section below.

• High School Diploma or GED
• 2+ years of Inside sales experience.
• Strong product knowledge of the operation and assembly walk-in vans, truck bodies, upfits, or custom truck solutions preferred.
• A history of interacting with customers, fleet managers, and unit owners (written and verbal)
• Proficient in Microsoft 365, primarily Outlook, and familiarity with Salesforce and Aurora
• Ability to interpret build orders, BOMs, and assembly prints
• Versed in problem-solving and attentive to detail
• A track record of excellent attendance
• Customer service-oriented mindset
• Selling skills
• Tactfulness and ability to negotiate with the customer
• Empathetic to customer issues and able to handle a high stress environment
• Experience with high-volume call processing

Learn More

The content below is exclusively available on our careers site job description: https://theshyftgroup.csod.com/ux/ats/careersite/4/home/requisition/868?c=theshyftgroup

The Shyft Group

Employee Testimonials

Our Story

Sustainability

YouTube

LinkedIn

Join Our Talent Community

Utilimaster

News

Fleet Vehicles

Pick-Upfits

Electric Fleet Vehicles

Commercial Truck Bodies

Follow Utilimaster on LinkedIn, Facebook, and YouTube

Bristol, IN

Bristol, IN - Cost-of-Living Calculator

The Town of Bristol - Official Site

Best of Bristol, IN (TripAdvisor)

About Bristol, IN - via BestPlaces.net

Why The Shyft Group?

We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.