Senior Technical Program Manager, Fulfillment & Logistics
 Microsoft | |
remote work
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 United States, Washington, Redmond | |
 Nov 20, 2024 | |
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OverviewMicrosoft Cloud Operations and Innovation (CO+I) serves as the driving force behind our cloud services. Our extensive infrastructure includes a vast global network of over one hundred datacenters and one million servers. Supported by a dedicated team of subject matter experts, we deliver digital services to over one billion customers and twenty million businesses across more than ninety countries. As a CO+I Senior Technical Program Manager, Fulfillment & Logistics, you will play a crucial role in overseeing the physical and logical management of IT infrastructure throughout its lifecycle within secure production environments. This includes key services such as Bing, Chat GPT, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Your responsibilities will encompass ensuring the security, strategy, and compliance of datacenter assets, as well as driving continuous improvement, standardization, and efficiency in asset lifecycle management processes and procedures. At Microsoft, we are committed to supporting sustainability goals by managing data center assets, devices, and equipment from receipt to end-of-life. This role will drive process and system enhancements in a dynamic environment. The ideal candidate will possess experience in program management within an enterprise cloud setting, a deep understanding of data center operations, process analysis capabilities, and the ability to provide metrics reporting to enhance efficiency for Microsoft's cloud solutions. Our mission at Microsoft is to empower every individual and organization worldwide to achieve more. As employees, we embrace a growth mindset, foster innovation to empower others, and collaborate to achieve our common objectives. Upholding our values of respect, integrity, and accountability, we cultivate an inclusive culture where everyone can thrive professionally and personally. This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the hub office location. This role is eligible for hybrid or remote work, up to 100%.
Responsibilities You will be the subject matter expert for IT and Critical Environments Asset Lifecycle Management for the regional data center operations teams. This role will drive quality and consistency across geographical regions and work for global standard alignment for data center asset management and end to end chain of custody. Serve as a functional expert in receiving IT and Critical Environment assets and equipment into the authoritative sources in tooling and documentation depositories. Report & present detailed data analytics and reporting focused on measurable results while driving continuous improvement. Experience with database languages such as Structured Query Language (SQL) or Kusto Query Language (KQL) is preferred. Customer service, interpersonal awareness, and communication skills will be pivotal in bringing your technical and logistical abilities to life, while supporting Microsoft's future success! Project Planning and Coordination -Accountable to lead and facilitate and coordinate, across multiple cross organizational teams for end-to-end asset decommission and capacity retrofit for new deployments. Workflow optimization to support efficient utilization of datacenter personnel executing decommission activities and migration activities. Support Data Bearing Device (DBD) chain of custody management initiatives to ensure customer data is always secure. Proactively identify potential risks and issues that may impact project timelines or deliverables. Develop risk mitigation strategies and contingency plans. Co-ordination and tracking of supplier deliveries with global site teams ensuring projects are on time and risks are identified early. | |