Security Response Operator - US Remote

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The Security Response Operator will be responsible for monitoring and ensuring the safety of home healthcare professionals. In emergency situations, the candidate will manage the triage of emergency notifications, coordinate with emergency services, and report on the situation.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Monitor and ensure the safety of home healthcare professionals
• Triage emergency notifications and determine appropriate actions
• Contact and coordinate with emergency services as needed
• Report and document emergency situations accurately
• Assist Senior Management with the daily operations of Call Center services, ensuring timely completion of tasks and maintaining high-quality work standards
• Handle critical information in urgent situations
• Maintain excellent organizational skills and the ability to multi-task under fluid and sometimes stressful situations
• Ensure measured response times
• Plot dangerous areas to warn users of potential risks

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience working in a dispatch, security, or response center environment
• Experience in applying critical thinking skills to assess emergencies and make sound judgment calls
• Ability to work effectively under pressure
• Excellent customer service skills
• Solid written and verbal communication skills
• Ability to work weekdays, 6 AM to 3 PM Central Time

Preferred Qualifications:

• Previous working history as a 911 operator or similar field
• Previous military and/or law enforcement experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The hourly range for this role is $23.22 to $45.43 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.