Botox Clinic- Department Secretary/Medical Assistant

Schedule: Full-time 40 hours, Monday - Friday, days.

Medical Assistant Certification required

The Medical Assistant/Department Secretary provides direct and indirect care to Botox Clinic patients to ensure efficient patient flow and quality patient care. Under the direction of the Director or designee of the Department the Medical Assistant/Department Secretary performs various administrative and direct/indirect patient care duties which facilitate each patient's readiness for their injection visit and an optimal unit patient flow. The Botox Clinic providers to assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. Expectations of the individual in this position will be to demonstrate professionalism; excellent organizational, time management, customer service and communication skills; the ability to be self-directed; work well in a group and focus on patient-centered quality care.

Responsibilities include but are not limited to:

• Performs assigned administrative and direct/indirect patient care duties to ensure efficient operation of the Botox Clinic ((BWF Neuro Head Botox).
• Schedules patients in a manner that optimizes an efficient flow in the Botox Clinic Performs patient check-in and check-out after appointments and schedules appointments as needed.
• Triages phone calls in a pleasant and courteous manner, collaborating with professional personnel when appropriate, accurately relaying messages to the appropriate personnel.
• Assists in facilitating patient flow in Botox Clinic ((BWF Neuro Head Botox) by appropriately notifying Provider staff of patient arrivals, cancellations, etc.
• In all duties, upholds HIPAA requirements, adhering to confidentiality standards in all communications about patient information, i.e., schedules, medical records, phone calls.
• Files all charts and testing results into the patient medical record in a timely manner.
• Updates charts, clinic schedule and medical records to include add-on cases, cancellations, etc.
• Assists in inventory, and supply management; Orders office supplies weekly as needed and puts supplies away in appropriate places.
• Notifies interpreter services of patients who will need medical interpretation.
• Demonstrates ability to efficiently use FH EPIC Chart system.
• Escorts patients to and from the procedure room and/or to other areas of the hospital, as requested.
• Assists with room prep and set-up for procedures within the practice following standard operating procedures, including gathering appropriate supplies.
• Clean equipment and room after each procedure, following infection control guidelines.
• Places patient on monitor, checks vital signs, removes IVs and/or perform EKGs as indicated/directed Performs patient education as directed/requested.
• Demonstrates transfer techniques utilizing proper body mechanics to prevent discomfort or injury to patient or self
• Assists patients as needed, i.e., on and off stretchers, in and out of wheelchairs, or into chair in treatment room.
• Performs all other duties as assigned

Grade: 140

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.

• BLS required.
• Medical Assistant Certification required
• High School Diploma or GED required
• Graduate of Medical Assistant Program required
• Preferred 1-3 years in a clinical setting.
• Adheres to all I C.A.R.E. Standards
• Ability to communicate in oral and written manner in English
• Beginning to intermediate knowledge and use of medical terminology.
• Computer proficiency
• Ability to work as a team player
• Ability to focus and be detail oriented, manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, and workflows.

Communication Skills

• Exceptional interpersonal, communication, and customer service skills
• Communicates in a professional, courteous, clear and concise manner.
• Facilitates relationships between patients, families, and other members of the health care team.
• Able to effectively communicate via email, memo, or interoffice note, documentation of patient information, and to take complete and accurate messages.

Brigham and Women's Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.