Job Overview:
This position, under the direction and supervision of the Clerical/Radiology Supervisor or Manager, is responsible for providing the clerical support necessary for Imaging Services. This could includes greeting patients, activating the pre-admitted outpatient, acquiring signatures for consents and NNC's, entering orders, patients, working in the PACS environment, responding to email, phone and fax requests, doing routine audits of Epic/PACS databases, correcting/editing reports from radiologists, and other clerical functions as required by their designated site. This position may also coordinate with lead technologists the flow of patients throughout the department, responsible for patient observation, patient transport and assisting patients with personal needs and needs to be able to recognize status change and call for appropriate assistance and is available for other duties as needed.
Job Requirements:
High School Degree or GED
Type 30 wpm
Up to 1 year experience Professional
Job Responsibilities: Demonstrates knowledge/competency of the hospital information system. Utilizes effective phone techniques following service excellence, HIPPA guidelines, and obtaining accurate information with the appropriate follow through
Maintains accurate records through the completion of all paperwork.
Greets all patients, physicians, and staff pleasantly with prompt and courteous service
Demonstrates organizational and communication skills
Coordinates with lead technologists/technologists the flow of patients thoroughout the department, responsible for patient observation, patient transport and assisting patients with personal needs. Recognizes patient status changes and calls for appropriate assistance. May also require starting IVs. Other job-related information:
Working Conditions:
Bending - Frequently
Climbing - Rarely
Concentrating - Frequently
Continous Learning - Frequently
Hearing: Conversation - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting <10 Lbs - Frequently
Lifting 50+ Lbs - Occasionally
Lifting 11-50 Lbs -Frequently
Pulling - Frequently
Pushing - Frequently
Reaching - Frequently
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Frequently
Thinking/Reasoning - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
* Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
* Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
* Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
* Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
* Offer patients and guests priority when waiting (lines, elevators)
* Work on improving quality, safety, and service
Respect: ALWAYS...
* Respect cultural and spiritual differences and honor individual preferences.
* Respect everyone's opinion and contribution, regardless of title/role.
* Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
* Value the time of others by striving to be on time, prepared and actively participating.
* Pick up trash, ensuring the physical environment is clean and safe.
* Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
* Acknowledge wins and frequently thank team members and others for contributions.
* Show courtesy and compassion with customers, team members and the community |
TriHealth
Nov 20, 2024