School of Technology: Operations Manager (SLC OFFICE)

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Job Profile Summary

The WGU School of Technology Operations Manager oversees and leads established operational functions across multiple business units.
Partners with cross-functional leaders and stakeholders to identify and prioritize critical initiatives to improve functional and department processes and standards and create operational efficiencies. Drives cross-functional initiatives and projects from initiation through completion including planning, budgeting, organizing, leading project teams, communicating and training. Sets standards based on best practices and analyzes process and outcomes to ensure alignment with WGU and the department objectives to enrich learner and employee experiences.

Essential Functions and Responsibilities:

• Partners with initiative leaders (business partners, project managers, business owners, etc.)in the delivery of operational services, programs, and initiatives.
• In partnership with leadership, define short- and long-term process improvement strategies that are scalable and drive continuous improvement.
• Analyze current business operations, processes and systems and identify opportunities for improvement.
• Establish key operational metrics, analyze data, and apply to influence improvement initiatives.
• Develop and establish functional and department standards and policies in partnership with leaders and stakeholders.
• Identify and implement effective solutions that improve operations and align with functional and department objectives.
• Lead cross-functional teams to operationalize standards and business models that effectively and seamlessly interrelate with business operations across the department.
• Determine the best utilization of available resources and establish partnerships and efficiencies with functional operations across the department.
• Develop and lead communication and training plans for leaders and stakeholders impacted by process changes and business operation improvements.
• Research and investigate new trends and technologies to meet current and future operational needs.
• Establish audits and reports to ensure data accuracy and integrity.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Ability to plan, organize, coordinate, and lead projects and innovative in alignment with strategic goals and initiatives
• Strong analytical, problem-solving, and decision-making skills
• Effective communications skills both verbally and written
• Strong organization skills with a high attention to detail
• Ability to build consensus and motivate others
• Ability to create and track data related to project impact
• Demonstrated ability to support, coach and provide feedback to others.
• Effective listening skills and ability to adapt well and willingly in an environment of change.
• Ability to analyze business operations, processes, systems and identify process improvement opportunities.
• Broad management knowledge to lead a team. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University

Competencies:

Organizational Impact:

• Works to achieveoperational targetswithin job areasimpactingdepartment,function, oroffice results.
• Work is performedindependently onmoderately complexprojects and assignmentswith some guidancerequired for directionand complex tasks. Setsobjectives for oneself to meet the goalsof projects orassignments.

Problem Solving & Decision Making:

• Responsible foremploying adjustmentsor recommendedenhancements tosystems and processes tosolve problems orimprovethejob area'seffectivenesswhile leveraginga systems-thinkingapproach.
• Problems faced mayrequireanunderstanding ofa broader set of issuesand job areas.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.

Leadership & Talent Management

• May provide guidanceand assistance to entry-level professionalsandor supportemployees.
• Demonstratesthe WGUleadership principles inall aspects of service tostudents, employees,andpartners of WGU.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree in a related field of study
• Two (2) years of related work experience, which includes experience with Project Management and Change Management

Department Specific Minimum Qualifications:

• Project+, PMP or CMP Certification
• Utilize University and School platforms for effective communication, project promotion, and professional development opportunities.
• Strong written communication turning data insights into engaging stories. This role is crucial in providing clear and concise information to our leadership team, ensuring they are well-informed and able to make strategic decisions.
• Direct change management and communications for university-wide initiatives by operating as the WGU School of Technology representative.
• Partner with leadership to define and implement process improvement strategies, enhancing scalability and continuous improvement.
• Lead cross-functional teams to integrate initiatives seamlessly into business operations.
• Develop and execute communication and training plans for stakeholders impacted by process changes.
• Well-versed in Microsoft Office Suite.
• Well-versed in the Salesforce Inc software application.
• Strong with online design and visual communications.

Preferred Qualifications:

• Change Practitioner Certification
• Six Sigma Certification
• Master's degree in a related field of study

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Working Conditions:

• This is a Full-Time remote role, Monday through Friday during regular business hours
• 10% travel may be required

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

How to apply: apply online

Full-time Regular Positions(FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.