SaaS Technical Project Manager

Billings, Montana | Lubbock, Texas

10-25%

• Performs data analysis and presents findings during IR
• Manage incident timelines
• Document processes, data collection.
• Report root cause analysis.
• Stays informed on current security concerns.
• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope and schedule as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Manage and assume responsibility for aspects of projects related to delivery of client software and services including:
  • Acquiring and coordinating necessary resources to meet project needs.
  • Planning and tracking project activity.
  • Guiding the client through release planning in support of the overall project schedule.
  • Tracking project hours and submitting project progress reports by due dates when necessary.
  • Managing scope and time to meet client commitments.
  • Managing communication throughout the team and stakeholders.
  • Managing the quality of project team deliverables.
  • Documenting and reporting status and issues.
  • Identifying, reporting and managing risks; overcoming project obstacles.
  • Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
• Conduct planning sessions with the necessary client's appropriate functional staff to create a series of documented management plans that specify the project plan and scope.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules; relaying personnel, client, contract, and departmental issues; and responding to directives that are issued to meet department goals.

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.