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Supervisor, Customer Service

Alliant Insurance Services
United States, Florida, West Palm Beach
1 North Clematis Street (Show on map)
Nov 21, 2024
Supervisor, Customer Service West Palm Beach, FL, USA Req #2820 Thursday, November 21, 2024 Assured Health Group (AHG) is a proud member of the Alliant family of companies. AHG is committed to empowering our insurance agents to optimize their time, increase their earnings, and elevate their business standing. We support every aspect of an agent's business with a comprehensive portfolio that includes advanced technology, and robust marketing programs. We are dedicated to delivering exceptional service and resources to help agents succeed and distinguish their business in the competitive insurance market. More information is available on the company's website at: www.assuredhealthins.com . SUMMARY Responsible for establishing agency objectives, providing customer service team with training and direction to expand their knowledge of services, products and troubleshooting techniques, as well as analyzing data, and improving performance and processes to better support customers. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversees the day-to-day operations of the customer service team. Monitors and evaluates representatives' performance and provides learning or coaching opportunities, and takes corrective action, if necessary. Establishes effective KPI targets. Heads meetings and communicates expectations and goals to team. Manages live calls and provides feedback to strengthen customer retention. QUALIFICATIONS EDUCATION / EXPERIENCE High School or equivalent combination of education and experience Two (2) or more years of experience managing a team of 5 or more customer service professionals Experience in the insurance industry SKILLS Proficient in Microsoft Office software applications Expert knowledge of phone systems Excellent verbal and written communication skills Strong leadership and interpersonal skills Ability to work in a team environment Ability to provide feedback in an effective manner #LI-GS1 We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer. For immediate consideration for this position, please click on the "Apply Now" button. Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information. For more information on Alliant Insurance Service's benefits, click here. Other details Pay Type Salary Travel Required No Apply Now West Palm Beach, FL, USA Share this job: