Customer Service Representative

LeMay, a Waste Connections Company, is looking for aCustomer Service Representativeto join the team at our location inAberdeen, WA.

The schedule for this position will be Tuesday through Friday 8 am to 5 pm in the call center, and Mondays will be cashiering at the transfer station. Starting pay will be $19 per hour with a $.50/hr raise after a positive 90-day review and yearly pay raises.

DUTIES AND RESPONSIBILITIES:

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
• Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
• Greet and direct all customers and employees upon entry of the transfer station as a cashier
• Responsible for Balancing out a cash drawer and reconciling a Credit Card Machine.
• Weighing trucks in and out and calculating payments for customers.
• Track weight information from scale to computer system and get appropriate signatures.
• Ensuring that incoming garbage loads are safe and do not contain any inappropriate material.
• Work on your feet outside throughout your shift
• Providing general upkeep of the Scale House.

MINIMUM JOB REQUIREMENTS:

• Ability to read, write, comprehend, and communicate in English. Ability to speak Spanish is preferred but not required.
• 2 years of Customer Service experience in a high call volume atmosphere.
• Experience with MS Word, Excel, and Emailpreferred. Typing and 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
• Prior cash handling experience required.
• Ability to multi-task
• Ability to stand throughout an 8-hour shift while cashiering
• Ability to work outside in all weather conditions
• Ability to lift up to 20 pounds

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
• Also, long periods spent sitting, typing, or looking at a computer screen are common.