Enterprise Products & Experiences Technical Risk Manager - Enterprise Services Risk Office

We are hiring! This role is for a product/technical risk leader to support Capital One Enterprise Product and Experience (EPX). This group is responsible for some of Capital One's most impactful and strategic work including our mobile app, customer emails and text messages, enterprise identity services, customer data management, and much more. The team is always thinking about game changing products and experiences to benefit our customers and the company, and as their risk partner, you are a central player in all the excitement.

As a Risk Manager you will partner with colleagues across product, design, tech and other risk teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One's continued stability and success. Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

The successful candidate will have basic technical knowledge along with foundational knowledge of risk methodologies and the ability to build relationships with business and risk partners. The ability to think from a 'customer back' perspective is also critical. Risk managers at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to Capital One.

Responsibilities:

• Partner with product and tech leaders by leveraging a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activities

• Develop a deep understanding of business strategies, products, services, and risk profile

• Implement improvements to reduce errors and make our processes more reliable and sustainable

• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas

• Consult on Risks across the first line of defense business partners providing advice and guidance as needed

• Participate in processes criticality assessments and process level assessments

• Manage multiple tasks independently to meet deadlines

• Communicate complex ideas concisely and convincingly, adjust communication to the audience and comfortable with presenting to executive leadership.

• Collaborative, values diverse perspectives and seeks insights from others. Brings energy to the group and rallies them around a common goal.

Basic Qualifications:

• High school diploma or equivalent

• At least 3 years of experience in Risk Management

• At least 3 years of experience supporting internal or external business clients

• At least 3 years of experience in project, process, or program management

• Demonstrated ability to drive results and communicate with all levels

Preferred Qualifications:

• Bachelor's Degree or military experience

• 5+ years experience in Risk Management

• 5+ years of experience in Change or Process Management

• Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)

• Business Process Management certification, Lean or Green Belt Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).