Senior Technical Program Manager
 Microsoft | |
 United States, California, Mountain View | |
 Nov 23, 2024 | |
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OverviewThe Silicon and Cloud Hardware and Infrastructure Engineering (SCHIE) is the team behind Microsoft's expanding Cloud Infrastructure responsible for powering Microsoft's "Intelligent Cloud" mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox, Skype, OneDrive, and the Microsoft Azure platform globally with our server and datacenter infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate, to help achieve that mission. As Microsoft's cloud business continues to grow, the ability to support the silicon and hardware engineering efforts is of paramount importance. To achieve this goal, the SCHIE Hardware Lab Management Team is instrumental in partnering and providing the engineering teams with critical hardware lab space, resources, and support. This position is responsible for working on a variety of technical problems of standard scope. Performs program management activities within a technical program team. Collaborates and communicates across multiple teams and functions within the Azure, Hardware, Systems & Infrustructure (AHSI) across the other AZURE organizations. We are seeking a Senior Technical Program Manager to join our team. The ideal candidate will be responsible for leading and directing a cross functional team of individual contributors and managers to ensure compliance of current project management office (PMO) processes and governance. This role involves establishing and maintaining program management standards, aligning organizational objectives and key results (OKRs) with agile/scrum methodology, and overseeing the implementation of application tools to enhance Lab Management capabilities across the organization. Come be a part of a growing team during an exciting evolution of the Azure Cloud at Microsoft! Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesGuide a team of Lab and Engineering Managers to comply with PMO processes and governance.Establish and maintain program management office governance and standards across the organization.Guide the management in defining a 3-5-year lab technology roadmap and apply agile/scrum methodology to align organizational OKRs.Oversee the selection, implementation, and administration of application tools like CRM to enhance IT support and maintenance of break fixes.Negotiate contracts and statements of work (SOW) with tool vendors to secure optimal support.Define, implement, and analyze KPIs for evaluating the performance of managed service partners in meeting contract service level agreements (SLAs).Collaborate with analytics and data scientists to generate support metrics and identify potential gaps in support efficiency across the Lab Management Org.Lead and oversee the execution of intricate projects focused on data centers and physical infrastructure.This role involves coordinating cross-functional teams to ensure that all project milestones are met with the highest standards of quality.Evaluate and execute technical requirements across various service layers, while working seamlessly with engineering teams around the worldCoordinate with other Lab TPMs across multiple SCHIE locations.Ensure proper communication and adequate documentation for established processes.Othero Embody our Culture and Valueso Performs related duties as assigned | |