Principal AI/ML Product Management Lead
 Microsoft | |
 United States, Georgia, Atlanta | |
 Nov 23, 2024 | |
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OverviewAre you a customer-obsessed, AI (Artificial Intelligence)-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.In the new era of AI, this Principal AI/ML Product Manager within the Azure CXP Data & Applied Sciences team will provide you the opportunity to lead and deliver cutting-edge GenAI and ML (Machine Learning) solutions that drive specific, measurable, and impactful improvements to key areas of Azure customer experience. In an environment of high opportunity and impact, we are looking for a reliable leader who can deliver on key initiatives for Security, Reliability and Quality through advanced AI solutions with a team of Data & Applied Scientists.Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesAs Principal AI/ML Product Management Lead, your role will be focused on delivering integrated AI/ML capabilities in partnership with the Product teams. You will work with cross-functional teams of product managers, Data and Applied Scientists, Designers and Engineering leads to build new product experiences, shape underlying AI capabilities that support these experiences, and foster a culture of innovation and high-craft product making.Develop and execute long-term AI Ops vision and near-term strategic plans for AI systems across the CXP portfolio of products and services in collaboration with product leadership.Partner with Product, Data Science and Engineering managers to drive impact of AI projects throughout the life cycle from idea creation through technology transfers, applied research, experimentation, implementation and finally to worldwide availability. Engage with teams across the company to develop and implement innovative solutions that leverage generative AI to enhance cloud customer experience.Lead a team of PMs who will define the scope for the Data & Applied Scientists, groom the AI product feature backlog and deliver fully integrated AI capabilitiesResolve complex alignment issues, contribute to portfolio-level solutions, and drive cross-functional clarity with leadership.Create, monitor and analyze key product metrics, user feedback, and market trends to identify areas for improvement and optimize AI/ML product performance.Ensure compliance to Microsoft Responsible AI standards throughout the AI system lifecycleOther: Embody our culture and values | |