Principal Project Manager - Email Governance

Principal Project Manager - Email Governance

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

As a Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to deliver results that will have direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

As a member of the Enterprise Messaging Governance team, you will leverage your risk management skills in conjunction with process management background & data monitoring skills to ensure Capital One maintains email compliance and deliverability goals. This role will be part of the team that develops, documents, and educates the enterprise on email best practices. This includes, educating our line of business partners and holding them accountable to the digital messaging standards that ensure positive business outcomes while providing exceptional customer experiences. The role will work directly with process managers, product managers, risk and compliance partners and data teams to develop and monitor well managed processes.

General Responsibilities

• Ensure adherence to the Email Governance Standard and overall health of email deliverability and privacy practices

• Work with Risk Partners to remediate issues or events related to Capital One's ability to send emails

• Provide subject matter expertise on Email systems, processes and use cases when representing the department in Audits, Exams and other 2nd line oversight initiatives.

• Build relationships and collaborate with cross-functional key stakeholders to identify potential risks within existing and new email use cases to drive well-managed outcomes

• Leading and owning oversight of specific process improvement work and collaborating with teammates on larger initiatives that impact Enterprise Messaging

• Leverage data and our technology eco-system to design, build, monitor, and govern process controls that ensure compliance with the Email Governance Standard

• Apply operational efficiency methodologies to design, manage, and improve experiences for our customer

• Partner across the team to execute email tests and gain key insights that will help shape the future of our enterprise wide customer communications strategy

• Support the launch of granular email preferences through assisting with the work to recategorize existing messages across messaging tools and documentation

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 5 years of experience in Process Management, Product Management, Relationship Management, Marketing, Privacy, Compliance or Risk Management

Preferred Qualifications:

• Bachelor's Degree or military experience

• 6+ years of experience in Process Management, Product Management, Email Marketing, Relationship Management, Compliance or Risk Management

• Ability to leverage data to monitor processes using Tableau or similar data sources

• Lean, Six Sigma, Business Process Management or SAFe certification

• Strong communication and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).