CLUB Card Customer Service (Part Time)

Position Summary: PART TIME: Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Starting at $15.00 per hour.

Other responsibilities include:

• Acquiring and activating new members
• CLUB sales
• Customer experience
• Peer coaching and influencing
• Regulatory compliance

Ability to consistently exceed customer expectations and show commitment to Bass Pro Shops' & Cabela's Core Values.

Essential Functions:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
• Demonstrate products to customers.
• Knowledgeable of advertised sales.
• Responsible for helping meet metric goals and objectives for self and store.
• Responsible for keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized.
• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Providing service to all areas of the store based on business need.
• All other duties as assigned by leadership.

Experience/Qualifications:

Minimum Degree Required: High School Diploma or Equivalent

Preferred Degree: N/A

Certificate(s) or License(s): N/A

Experience: 0 to 2+ Years Experience

Other Skills/Abilities:

• Must be able to read documents, printouts, reports, computer screens, and other written communication.
• Must be able to hear well enough to communicate with customers and co-workers.
• Must be able to stand and/or walk to assist customers on the sales floor, etc.
• Must be able to stock products at various racking levels, use step-stool or ladder, etc.
• Must be able to place product on/off conveyor, trucks, shelving, etc.
• Must be able to write, type, and use phone system.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Part Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.