Principal Engineer-Software Development

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The Principal Engineer-Software Development will lead and maintain the store applications within the Value IT organization. This role involves developing and implementing new technical solutions, managing program progress, collaborating with cross-functional teams, and ensuring alignment with business goals. The ideal candidate will have a strong technical background, good understanding of cutting-edge technologies, experience in leading large-scale applications, and a proven ability to drive results.

• Provide technical expertise and solutions for complex projects across multiple distribution channels

• Drive Center of Excellence for Call Center and store applications, delivering end-to-end solutions for sales and service flows

• Utilize Conversational UI to build simplified common applications for stores and call centers.

• Oversee store channels for Exclusive Retail Store, Agent Retail, and National Retailers, collaborating with business partners to design and implement partner programs

• Build and maintain new Unified Sales & Service apps using the Northstar Architecture (NSA) tech stack

• Lead and deliver programs in a product-based Agile structure, championing Agile methodologies

• Maintain functional/technical requirements, analyze hardware/software features, and understand system architectures

• Manage vendor relationships to drive quality, reliability, and timely delivery

• Establish objectives, create roadmaps, and align with stakeholders to achieve organizational goals

• Lead emerging technology direction, facilitate decision-making, and drive integration with vendor products

• Drive DevOps implementation, including ideation, business case development, design, and delivery

• Partner with Global Delivery teams to create and optimize cross-channel experiences

• Deliver results within budget, time, quality, and strategic/tactical KPIs

• Document and comply with software quality, data security, and compliance processes

• Create proposals and present effectively to diverse audiences

• Analyze market and industry trends, identifying growth opportunities

• Recommend and implement customer experience process improvements

• Resolve customer complaints in a timely manner

• Derive actionable insights from customer feedback

You'll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training

• Bachelor's degree or four or more years of work experience

• Expertise in Java, J2EE, and React UI

• Experience in AWS and databases (ex:, Oracle, Cassandra, and/or NoSQL databases)

Even better if you have:

• Advanced experience in Software Development

• Expertise in Spring Boot

• Experience implementing AI solutions for call centers/distribution channels

• Experience in eCommerce and catalog management software

• Experience delivering large, complex software programs

• Strong interpersonal, presentation, and writing skills

• Solid understanding of technology selection, architecture, and full-stack implementation

• Strong analytical and problem-solving skills

• Strong leadership and influencing skills

• Results-oriented with a strong customer focus

• Experience in Design Thinking and Engineering Transformation (DevOps, Microservices, Cloud)

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

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