NetSuite Senior Manager, Delivery Lead

Job Summary:

To support our double-digit growth goals, BDO Digital seeks an Experienced Manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will conduct discovery, requirements gathering, process documentation, configuration, and implementatio

n management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

Job Duties:

The Senior Manager will participate in and lead the following job duties as directed:

• Strategy, Requirements & Selection: Participates in defining needs for existing, and new NetSuite solutions
  
  
  
  • Documents existing enterprise business applications, related business processes, and personas impacted
  • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
  • Envisions and develops representations of recommended future state options for evaluation by clients
  • Understands related security structures and best practices
  • Designs and develops scorecards for evaluation of candidate business applications
  • Creates dashboard presentations of quantitative and qualitative scoring of candidate options
  • Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
  
  
• Solution Functional Design: Performs functional (business process) solution design in business applications (NetSuite primarily, ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
• Consulting: Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
• Program & Project Management: Supports, and manages aspects of business applications implementations
  
  
  
  • Documents and maintains project milestones, phases, elements, and budget
  • Monitors project progress by tracking risks, actions, issues, decisions, and other activities
  • Develops references for users by writing and maintaining user documentation; providing help desk support; training users
  
  
• Implementation and Support: Provides functional support of EBA solutions and related technologies
  
  
  
  • Manages and resolves issues, defects, and change requests
  • Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
  • Provides on-going support during project implementations and post-go-live support
  • Responsible for configuration of solution based on requirements
  
  
• Fosters a positive demeanor, learning attitude and client service mentality with the team
• Travel - up to 25%, as needed
• Other duties as required

Supervisory Responsibilities:

• Owns and drives completion of projects and large key workstreams within as directed by practice leaders
• Manages projects and larger workstreams as directed
• Reviews quality of team deliverables
• Mentors and develops senior consultants

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree AND ten (10) or more years of industry experience with ERP systems, required OR
• High School Diploma/GED AND twelve (12) or more years of industry experience with ERP systems, required

Experience:

• Ten (10) or more years of business process analysis and/or business application experience, required
• Six (6) or more years of experience with NetSuite, required
• Five (5) or more years of experience with ERP or CRM products, preferred
• Some client facing best practice consulting experience, preferred

License/Certifications:

• One or more current business applications technology certifications, preferred

Software:

• ERP Experience (NetSuite, Microsoft, Sage, SAP), required
• Proficient in the use of Microsoft Visio, PowerPoint, Word, and SharePoint, required
• Smartsheet, preferred
• CRM experience (Microsoft Dynamics 365 or Salesforce), preferred
• Enterprise software strategy, selection, and implementation experience, preferred

Language:

• N/A

Other Knowledge, Skills, & Abilities:

• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Excellent communication and presentation skills, both verbal and written
• Excellent interpersonal and customer relationship skills
• Business process analysis, design, and process flow skills
• Excels at operating in a fast-paced technical environment

Keywords: NetSuite, Sage, SAP, Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica,

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $165,000 - $230,000
Maryland Range: $165,000 - $230,000
NYC/Long Island/Westchester Range: $165,000 - $230,000