Project Lead - Technical

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Project Lead position within Field Engineering organization will primarily focus on project and customer leadership. Along with ensuring delivery of services, this position is also focused on delivery quality, internal and external stakeholder management, and escalation management.

As an impassioned and trusted advisor, you will help our clients quickly realize and quantify the value driven by the Adobe products.

• Achieve customer and partner satisfaction through successful delivery of advisory and field services
• Understand and maintain detailed and historical understandings of a customer's installation and technical architecture landscapes.
• Work closely with experienced delivery teams to develop solutions to remove obstacles blocking program and client project success
• Leverage multi-solution practitioner expertise to identify technical debt and propose options and solutions.
• Interact frequently with internal & client stakeholders via phone, email, and/or in-person-including interaction with marketers, analysts, web developers, and C-level executives
• Build and maintain positive relationships with program partners and leadership of cross-functional teams
• Coordinate customer issue resolution activities across Adobe including support, consulting, sales, services, and product organizations.
• Surface data-backed insights to drive decision-making and facilitate tradeoff discussions
• Develop capacity plans and build weekly, monthly and quarterly based delivery reporting and roadmaps

• Minimum 5 years of prior experience in a client-facing role, ideally within the Digital Marketing Cloud space, preferably on Adobe DX products
• A strong understanding of custom software development processes and engagement methodologies. Practical experience in an agile development projects a plus
• Deep technical knowledge of one or more MarTech solution: content & experience, data insights and audiences, commerce, customer journey's, etc.
• Able to build positive relationships and generate opportunities for repeat business.
• Excellent problem-solving skills with the ability to identify issues, understand the impact of technical challenges and articulate high-level solutions to address and quickly resolve business problems
• A driven problem solver and collaborative business partner, who is well-organized and detailed with strong presentation and reporting skills
• Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs
• Strong verbal, presentation and written communication skills as well as strong conflict resolution skills
• Willingness to travel up to 50%.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.