Operations Manager

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

The Operations Manager is responsible for overseeing and ensuring the productivity of the manufacturing department. The incumbent will direct plant production, development, and quality initiatives through management of equipment, materials, and the workforce. Focuses for short-term goals are improved production rates, on-time delivery, cost of sales, quality, and gross margin. Focuses for long-term goals are the formulation, planning, and implementation of strategies.

• Provides daily leadership to operating staff including both the office and production team.
• Manges workflow across all departments to produce quality products in a safe and efficient manner.
• Plans and coordinates department production schedule, production rates and capacity plans, processing methods and times.
• Continuously improve customer satisfaction through implementing programs that provide on-time delivery and meet customer quality and cost expectations.
• Assists in company/plant planning through department budget preparation, expenditure recommendations, and workforce/space forecasting.
• Maintains and promotes a safety conscious manufacturing environment.
• Reports issues regarding production, quality, maintenance, or personnel issues to the Director of Operations.
• Acts as a mentor among production team members to create a professional and driven workforce.
• Participate in the implementation of manufacturing tools and technology.
• Address performance issues as needed.
• Perform other duties as assigned.

• Bachelor's Degree in Business/Supply Chain or related experience
• Minimum of 3+ years of related work experience
• Experience with SAP or another ERP system

ADDITIONAL QUALIFICATIONS:

• Effective communication skills via written and oral
• Proficiency in Microsoft Office Suite; Word, Excel, Access, Outlook, etc.
• Experience in process improvement
• Knowledge of project management and process improvement
• Exhibits strong leadership, collaboration, and advisory skills
• Ability to think strategically and exhibit sound decision making
• Functions well in a results-oriented and dynamic environment
• Sets and meets goals, deadlines, and objectives; uses time efficiently and effectively
• Works with integrity and ethically; upholds organizational values
• Ability to build strong relationships with key internal and external stakeholders

Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.