Account Rep III

Position Description:

Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW ... changemaking for a healthier Wisconsin.

In the role of Account Rep III, you will be working in the Clinical Practice Services department. You will provide guidance to determining appropriate allocation of payments, rejection, adjustments, claims submissions and/or follow-up. Train team members and monitor for accuracy and efficiency. Identify, analyze and recommend solutions to billing issues. Assist in team planning, goal setting and meeting productivity deadlines.

Hybrid Position: 80% Remote, 20% Onsite

Primary Functions

• Provide training for Account Representative I and II's. Monitor and identify issues to improve performance and efficiency.
• Act as first line for team escalation process answering operational and training related questions.
• Assist in developing, writing, updating and implementing protocols.
• Give written and oral presentation of new/updated information.
• Prepare minutes/notes from various meetings and committees.
• Compile statistics and summarize data for team, payers and special projects.
• Utilize data to make recommendations to resolve issues and to assist in established goals.
• Work special projects as assigned by Supervisor.
• Assist with mail and sort of claims.
• Assist where needed on team to meet weekly goals.

Knowledge - Skills - Abilities

Calculator and numerical keyboarding experience, basic knowledge of CPT, ICD-10 and medical terminology; leadership abilities, excellent communication skills, problem solving skills; aptitude for training; ability to work independently. Ability to perform multiple tasks in a high volume environment. In-depth knowledge of spreadsheet and word processing applications.

Preferred Schedule:



Full-time role with expectations for coverage during core business hours and flexibility required as necessary to accommodate business needs.

Position Requirements:

Minimum Qualifications:

Appropriate experience may be substituted for education on an equivalent basis

Minimum Required Education: High School diploma

Minimum Required Experience: 3 years of computerized billing, claims or posting experience required

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Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Pet Insurance
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

Eastern Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community. For more information, please visit our institutional website at https://www.mcw.edu/departments/office-of-diversity-and-inclusion.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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