Program Administration Manager II: Urology

General Summary:

The Patient Safety & Quality (PSQ) Program Manager is a strategic leader in the Department of Urology, focused on driving healthcare excellence through quality improvement and safety initiatives. This role manages a range of impactful safety and quality projects, guiding them from initial planning to successful execution and sustainability. The PSQ Program Manager provides expert guidance and innovative solutions to enhance patient care and operational efficiency.

Principal Duties and Responsibilities:

Strategic Collaboration: Work with departmental leaders to define and refine PSQ goals and priorities aimed at improving patient care processes, outcomes, and experiences.
Expert Consultation: Offer strategic oversight and advice on healthcare quality improvement (QI) methodologies and measurement plans for clinical and non-clinical leaders.
Change Management Act as a change agent to foster team building, innovation, and effective communication strategies.

Project Oversight and Management:

Project Planning Design and manage detailed project plans, ensuring accountability and leading efforts to achieve measurable and sustainable improvements.
Process Improvement Facilitate and guide multidisciplinary teams through advanced improvement strategies, ensuring effective implementation and results.
Dashboard Management Maintain the department's Safety & Quality Improvement Dashboard (SQuID), tracking and updating the status of process improvement initiatives.
Team Leadership Support project teams in meeting goals and deadlines, resolving issues, and communicating progress.

Measurement Advisement and Data Management

Measurement Plans Collaborate with leadership and the data team to design measurement plans that provide automated, continuous data when possible.
Data Integrity Guide data abstraction and ensure adherence to data integrity standards, including manual data analysis or validation as needed.
Data Reporting Develop and execute data reporting and analytics strategies, interpreting data to identify improvement opportunities and track progress.

Pathway/Policy Management

Pathway Development Develop and optimize clinical pathways and operational processes, incorporating measurement into pathway development and monitoring adherence.
SOP Management Create and maintain standardized operating procedures for clinical process improvement initiatives.
Policy Repository Manage a centralized repository of clinical department pathways and policies, preserving historical versions for reference.

Dissemination of Work

Reporting Prepare and present reports on project progress, outcomes, and barriers to departmental leadership and stakeholders.
Presentation Share findings with internal staff, hospital groups, and academic audiences, and contribute to academic abstracts and manuscripts.

Supervisory Responsibilities

Staff Oversight Potentially oversee direct reports and supervise temporary support personnel.
Team Development Engage in mentoring and professional development for the PSQ and process improvement teams, participate in performance evaluations, and assist in recruitment.

Advisory and Support Functions

QI Training Teach QI tools and methodologies to staff, providing guidance on effective measures and monitoring care delivery processes.
Staff Support Partner with clinical and operational staff to achieve improvement project goals and serve as a subject matter expert on process improvement.

Requirements

- 6 years of relevant experience.
- Bachelor's degree required; Master's degree preferred.