Customer Credit Representative

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

FUNCTION:

• AES Indiana is proud to serve our local community, we are looking for people that shares AES Indiana values to become part of our team, as a Customer Credit Representative you will have the opportunity to handle routine customer account and credit inquiries by telephone in a courteous and efficient manner providing the highest standard in service.

• Performs duties intended to assure customer satisfaction and accuracy of customer accounts. Mainly assisting our customers to have a clear understanding of their accounts, by explaining billing inquiries, providing extensions, processing payments and/or making payment arrangements in accordance with Company policy, as well as assisting customers during weather events.

• Perform other duties which may be requested by authorized personnel.

SUMMARY:

• The AES Indiana Customer Service Center is a fast-paced inbound Call Center. The successful candidate will take calls from customers who have questions about their electric bill, service, and payment arrangements (including extensions) accurately and within established Company guidelines, as well as assisting customers reporting outages, power surges, among other failure in the power supply.

QUALIFICATIONS:

• High school diploma or equivalent with one (1) year of experience in a similar position required.

• Basic computer skills and knowledge of other general office equipment are required.

• Excellent communication skills (verbal & written).

• Problem solving skills.

• Willingness to learn new skills and ability to adjust to changes quickly.

• Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics.

• Must work extended business hours, selected holidays and overtime as required.

• Must successfully complete the AES Indiana Customer Service Training program.

• Additional consideration will be given to any experience or training contributing to the applicant's ability to perform the job.

DURING TRAINING:

• We offer 4-5 weeks of paid training.

• Must be available to work 40 hours per week throughout the training period. Training will be IN PERSON.

• Punctual, 100% mandatory attendance is required.