Sr Project Manager - Stamford, CT

About this role:

This position focuses on driving results to ensure the company can effectively deploys its experts in the sales and customer service (SCS) domains. The SCS team presents to market the most comprehensive strategic and technologic expertise in the sales and customer service areas. We provide advice and decision-making tools to heads of sales and customer service to organizations globally. In partnership with the group's leadership team, this Sr Project Manager role will enhance the strategic prioritization and operational effectiveness of the growing SCS group. The position will lead and execute a wide range of initiatives that drive higher client and Gartner value. The role joins a dozen other operations and strategy leads across other groups at Gartner to enable our most critical recurring and ad-hoc business needs.

What you will do:

The Sr Project Manager, Research & Advisory is responsible for three categories of activities:

Project and Change Management: Helping to ensure we run a focused operation at scale, leading projects to intended milestones on time. This includes managing group and company-wide initiatives, working closely with Corporate HR, Data, Operations and Finance Partners to best execute and drive continuous improvement. Data Reporting and Analysis: Supporting the group to meet its operational objectives by developing analysis of customer, financial, and operational metrics to identify strategic priorities and prioritized improvements. Leadership Enablement: Supporting senior leadership to make and execute better decisions that drive client and Gartner value and ensuring that projects and initiatives are completed on time and deliver anticipated business value.

A successful candidate must be able to do the following:

Project and Change Management

• Lead effective group and company-wide projects, in collaboration with team leadership and internal corporate teams focused on all aspects of team performance and growth.

• Become fluent in the major principles of leading a group at Gartner, spanning the creation of world-leading insights and tools, delivering actionable advice and maintaining a healthy performance culture for 100+ acknowledge sales and customer service experts.

• Own multi-year change management projects to launch and reinforce projects to tackle our most urgent challenges. Support the group leadership to regularly track progress against these objectives.

• Work independently and solve self-identified obstacles.

Data Reporting and Analysis

• Make sense of quantitative and qualitive information from multiple sources to perform necessary analysis, framing, so the team can prioritize focus and work.

• Communicate performance updates regularly. Hold leaders to their plans to improve metrics. This includes content reporting, financials, client interaction reporting, and reporting on individual performance.

Leadership Enablement

• Increase group leadership team productivity, transparency and accountability, including:

  • Collaborating with teams inside and outside the group (e.g., HR, Strategy, Operations, data and BI) to ensure the collection, sharing, implementation, and adoption of relevant processes, frameworks, dashboards, and systems.

• Help establish the operational calendar for the year. E.g., ensure that the two parallel research creation planning schedules are built and held to annually.

• Improve bandwidth and effectiveness of senior leadership and (where needed) partner with senior leadership's direct reports on their strategic and tactical issues (e.g., role and product analysis, KI mapping, product launches, staffing modeling, new hire requisitions, agenda management, etc.)

What you will need:

The candidate must have a proven track record of strong management - of clients, content creation, and/or people - and a proven ability to execute, both with and without positional authority.

Qualifications include:

• 5+ years' experience working within operations, consulting, commercial operations, or general business or project management roles.

• Demonstrated analytical capabilities and data-driven decision-making. Experience in tracking to benchmarks and continuous improvement.

• Experience with project and program management

• Excellent verbal and written communication skills

• Deep knowledge of Gartner processes and strategy

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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