Client Engagement Manager (Remote)

Crawford Technologies
life insurance, 401(k)
United States, Colorado, Fort Collins
4715 Innovation Drive (Show on map)
Jan 14, 2025
As a Client Engagement Manager at Flatirons, you will play a pivotal role in driving impactful outcomes for both our clients, our company and your career. In this role, you are responsible for project delivery along with client relationship management. You will manage teams and lead strategic planning to advise clients on how technology enables business outcomes. At Flatirons, you'll benefit from working with a diverse client base across a variety of industries, giving you the opportunity to tackle unique challenges that sharpen your critical thinking, innovation and problem-solving skills. This exposure allows you to deepen your expertise in multiple sectors and technologies while enhancing your leadership, decision-making, and business acumen. As a remote-first company, we offer greater flexibility to improve your work-life balance. By joining Flatirons, you'll not only have opportunities to advance your career, but also make a meaningful impact - helping our company and our clients to achieve lasting success. Key to success: Excellent customer relationship, leadership, communication, and problem-solving skills, with attention to detail as well as business and financial acumen. Ability to lead complex technology solutions spanning the entire solution lifecycle. Self-directed with ability to manage multiple client priorities simultaneously. Comfort with video presence is essential in our remote-first company. Application Deadline January 27, 2025 Department Client Engagement Employment Type Full Time Location Remote U.S. Workplace type Fully remote KEY RESPONSIBILITIES Project Leadership. Lead the successful delivery of client technology solutions. Oversee scope, schedule, quality, resources and budgets to meet solution goals while ensuring high levels of client and team satisfaction. Cultivate Relationships and Lead Communications. Build and maintain strong relationships through clear communications, building rapport and establishing Flatirons as a trusted advisor. Articulate the financial and business benefits a company gains by implementing a new technology solution. Business Designer. Lead workshops to identify and crystalize requirements aimed at streamlining business processes while optimizing management of client's content throughout its entire lifecycle - from creation and distribution to archiving and eventual deletion, ensuring content remains accurate, accessible, and compliant with regulations. Strategic Account and Industry Growth. Assist Sales in the development of solutions and strategies to solve client problems and grow business within key customer accounts and target industries. SKILLS Executive Relationship Management. Skilled in building and maintaining executive level relationships, fostering client trust and establishing strong working relationships. Own, Plan and Lead. Proven track record of taking ownership to identify and bring solutions to challenges. Demonstrated experience planning and leading enterprise-level technology solutions across the solution lifecycle (business analysis, requirements definition, development, testing and support) in a Professional Services capacity using methodologies such as SDLC and Agile. Detailed oriented with ability to manage multiple client priorities simultaneously. Technology Background with Eagerness to Learn. Experience leading IT Solutions, Application Development or Digital Transformation solutions (preferably in large Enterprise organizations) with eagerness to learn new technologies such as GenAI (LLM, RAG) in order to assist in the creative development of solutions and strategies to solve client challenges. Understanding and experience with Enterprise Content Lifecycle Management (ECLM) technologies, such as Documentum, is a plus. Communication, Collaboration and Facilitation. Strong written, verbal, and facilitation skills with ability to communicate succinctly. Highly collaborative with an unwavering commitment to the success of the client and your team. Contracts and Deal Structure. Practical knowledge defining core elements of an opportunity (scope, approach, timeline, deliverables, level of effort) within a formal contract framework (SOW, Change Request, etc.). Business and Financial Acumen. Knowledge and understanding of basic business financials with the ability to manage project budgets and utilization (actual and forecast). Able to assess the financial and business value to the client's business due to the technology solution. Technical Proficiency. Skilled in tools like Rally, MS Excel, PowerPoint, Word, and collaboration platforms like MS Teams. Flexible and Travel-Ready. Self-directed, able to multi-task, and open to travel up to 25% based on business needs. EXPERIENCE & EDUCATION Minimum of 5 years' experience in a similar position within enterprise technology consulting services. Bachelor's degree or experience in related field are preferred. Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from jobs and to assign other duties as necessary. The Company is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodations during the job application process for qualified individuals with disabilities. If you need assistance in applying for the opening, please contact Carol Steinbock at carol.steinbock@fdiinc.com. Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, Holiday Pay, Vacation Pay, Sick Pay, 401k Annual Salary range is 100k - 135k. About Flatirons Digital Innovations Flatirons Digital Innovations Inc., FDI, is a digital transformation agency that secures data, safely moves data, and liberates historical information to create new experiences and generate new revenue opportunities. We solve discrete business and customer experience challenges through content and data lifecycle services, the development of custom solutions through our Innovation Studio, and by unlocking data with our Flatirons Digital Hub platform-as-a-service. With roots in Boulder, Colorado, our team of inspired transformation experts have solved complex challenges for over 20 years. Apply Now