New

Billing Analyst I (RapidScale)

Cox Communications
$54,200.00 - $81,400.00 / yr
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, Georgia, Lake City
Jan 22, 2025
Duties and Responsibilities: (Essential Duties include but not limited to) Gains familiarity with credit & collections concepts, practices and methodologies. Reconciles customer accounts Credit management and application on accounts Collections of outstanding AR balances to include account maintenance, customer inquiries, final past due notifications, and non-payment suspensions and deprovisions Works with account management team and other departments to resolve customer inquiries and account discrepancies Answers client incoming calls and makes outgoing calls and provides a quality, responsive and positive customer contact experience related to collections, payments or billing disputes Responds to email inquiries regarding payments, past due, invoices, and credits, directing to leaders if escalation is needed Working with customers to clarify and resolve payment issues Coordinating with sales and other operational stakeholders to ensure alignment and shared understanding of customer status and credit issues Documenting status, progress and issues. Educates and directs customers to the Customer Portal for self-service Utilizes Salesforce ticketing system to respond to AR customer inquiries and record all customer interactions Manages and assists with distribution of Salesforce Billing cases, mailboxes, and voicemails Directs customer inquiries and questions to appropriate team members Assists in billing order overflow Supports Billing Analysts with ad hoc billing and other requests Assists with other tasks and projects as assigned Maintains standards as established through existing methods and procedures Protects operations by keeping financial information confidential Learns and adheres to company regulatory requirements Educational & Skills Requirements: Bachelor's degree in a related discipline. The right candidate could also have a different combination, such as 4 years' experience in a related field 3 or more years of experience in area of responsibility required, Finance and/or Billing Outstanding customer service skills Excellent communication skills Requires strong knowledge of Microsoft Word, Excel, PowerPoint Problem solving skills USD 54,200.00 - 81,400.00 per year Compensation: Compensation includes a base salary of $54,200.00 - $81,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.